Trainer & Quality Assurance Supervisor Job at ServiceMaster by Prince (Defiance)

Training and Quality Assurance Manager Security

Allied Universal® is hiring a Training and Quality Assurance Manager. The Traini...

Location

United States , Dallas

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required to include, but not limited to: CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients
Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer's evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Training and Quality Assurance Manager

Allied Universal® is hiring a Training and Quality Assurance Manager. The Traini...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision.
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients.

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio.
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer's evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training.
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations.
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers.
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
Conduct field training & "red team" exercises for Security Professionals and Supervisors.

What we offer

medical, dental, vision, 401k, and life insurance
Enrollment in our company's 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly.

Fulltime

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Janitorial Supervisor

Join our team as a Janitorial Supervisor, where you will bridge industry experti...

Location

India , Noida

Salary:

Not provided

AquSag Technologies

Expiration Date

Until further notice

Requirements

supervisory experience in housekeeping or janitorial services
data annotation
digital workflow documentation
process optimization
quality assurance
written and verbal communication
remote team collaboration
project management tools
analytical skills
safety and compliance standards

Job Responsibility

Collaborate with AI development teams to annotate, curate, and evaluate data for training advanced AI models in housekeeping and janitorial contexts
Utilize your supervisory experience to design realistic workflows and scenario-based data sets for machine learning purposes
Provide detailed feedback to AI trainers and engineers on emerging trends, best practices, and frontline challenges in cleaning and facility maintenance supervision
Ensure that AI models accurately reflect the nuances of task delegation, quality control, and safety compliance within housekeeping operations
Engage in regular review sessions to refine AI behavior, ensuring it aligns with industry standards and customer requirements
Document processes and communicate complex concepts clearly in both written and verbal formats to cross-functional teams
Champion the integration of practical supervisory knowledge into technological solutions to drive operational excellence

Fulltime

Sous Chef - Restaurants and Banquets

The Sous Chef is responsible for the day-to-day production of the kitchen. The S...

Location

United States , Westlake

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Culinary internship, apprenticeship or degree preferred
Two years of Supervising or Peer Trainer experience required
Three years’ culinary experience required
Good computer skills. Proficient in Microsoft Excel and Outlook. Word, PowerPoint, Microsoft Teams and OneNote experience desirable
Knowledge of culinary applications such as ChefTech or similar desirable
Manager Food Safety certification required within 30 days of starting position required

Job Responsibility

Responsible for the day-to-day production of the kitchen
Assure that cooks have everything they need to be ready for service and assist Supervisor on stations, if needed
In charge of ordering and assisting Chef with menu development
Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports
Responsible for creating schedules and approving employees’ time, time off and shift changes
Assign, train, support and direct the staff to carry out the basic operation of their roles
Coach, develop and provide feedback to the staff for the continued growth in their current and future positions
Responsible for the day-to-day operations of the kitchen team
Ensures culinary team is ready for each meal period and stations are set on time
Conduct spot-checks to ensure recipes are being followed to standard and consistency is maintained

What we offer

Awesome Employee Focused Culture with many Associate Events
Closed many weekends and most holidays - 10 days of holiday pay
Up to 14 Vacation & Sick days per year
Weekly pay
Leadership and Career development programs. Many opportunities to grow and transfer to new positions
Free Lunch in our newly remodeled Associate Cafeteria
Eligible for Medical Insurance and other awesome benefits within 30 days of employment
Employer matching 401k
Tuition Reimbursement
Free parking on-site

Fulltime

Sous Chef

The Sous Chef is responsible for the day-to-day production of the kitchen. The S...

Location

United States , Westlake

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Culinary internship, apprenticeship or degree preferred
Two years of Supervising or Peer Trainer experience required
Three years’ culinary experience required
Good computer skills
Proficient in Microsoft Excel and Outlook
Word, PowerPoint, Microsoft Teams and OneNote experience desirable
Knowledge of culinary applications such as ChefTech or similar desirable
Manager Food Safety certification required within 30 days of starting position required

Job Responsibility

Responsible for the day-to-day production of the kitchen
Assure cooks have everything they need for service
Assist Supervisor on stations
In charge of ordering and assisting Chef with menu development
Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports
Creating schedules and approving employees’ time, time off and shift changes
Assign, train, support and direct the staff
Coach, develop and provide feedback to the staff
Responsible for the day-to-day operations of the kitchen team
Ensures culinary team is ready for each meal period and stations are set on time

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Associate Events
Closed many weekends and most holidays
10 days of holiday pay

Fulltime

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Trainer & Quality Assurance Supervisor

Job Description

Job Responsibility

Requirements

What we offer

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