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Trainer for Customer Service to design, deliver, and continuously improve training that uplifts capability, compliance, and efficiency across our global organization.
Job Responsibility:
Design and deliver role-based training using blended learning approaches
Translate back-office processes and tools into clear, practical learning content
Create onboarding programs, learning paths, and live demos to accelerate adoption
Collaborate with process and product owners to maintain best-practice repositories
Build strong stakeholder networks and track training effectiveness for continuous improvement
Requirements:
Degree in Learning & Development, Instructional Design, Business/Operations, or equivalent experience
Around 3 years of experience in training roles or back-office/customer service operations
Expertise in curriculum development, instructional design, facilitation (virtual & in-person), and strong didactic skills for effective knowledge transfer
Excellent communication and stakeholder management skills
ability to influence globally
Proficiency in English
SAP knowledge and learning tools experience are a plus
Nice to have:
SAP knowledge and learning tools experience
What we offer:
25 days of vacation per year
Benefit Plus program points in the amount of 15,600 CZK/year
Broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars
Discounted Multisport Card for only 600 CZK/month
Cell phone allowance of CZK 10,000 for the purchase of a new electronic device
Company subscribes 500 CZK/month to your pension scheme or long-term investment account