Trainer for Customer Service Job at Bühler Group (Prague)

Trainer for Customer Service

Are you passionate about empowering teams to master back-office processes and to...

Location

Czech Republic , Prague

Salary:

Not provided

Sport Vision Czechia s.r.o.

Expiration Date

Until further notice

Requirements

Degree in Learning & Development, Instructional Design, Business/Operations, or equivalent experience
Around 3 years of experience in training roles or back-office/customer service operations
Expertise in curriculum development, instructional design, facilitation (virtual & in-person), and strong didactic skills for effective knowledge transfer
Excellent communication and stakeholder management skills
ability to influence globally
Proficiency in English
SAP knowledge and learning tools experience are a plus

Job Responsibility

Design and deliver role-based training using blended learning approaches
Translate back-office processes and tools into clear, practical learning content
Create onboarding programs, learning paths, and live demos to accelerate adoption
Collaborate with process and product owners to maintain best-practice repositories
Build strong stakeholder networks and track training effectiveness for continuous improvement

What we offer

Work in a stable and international Swiss company with 160 years of tradition
Daily use of English and career growth opportunities
Flexible working hours
Up to 40% home office
25 days of vacation per year
Annual bonus
Benefit Plus program worth CZK 15,600/year
Company tariff and CZK 10,000 contribution for a phone of your choice
Contribution to supplementary pension insurance/DIP (CZK 500/month)
Meal allowance (CZK 123/day)

Fulltime

New

Customer Service Agent Trainer

The customer service trainer is responsible for incorporating a wide variety of ...

Location

United States , Kalispell

Salary:

22.37 USD / Hour

Alaska Air Group

Expiration Date

July 07, 2026

Requirements

2 years of experience in customer service or related area
Must be comfortable with all above and below wing procedures to include deicing in stations where the Horizon team performs that function
Proven facilitation, presentation, and active listening skills
Exceptional interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to create collaborative relationships and tactfully communicate with others
Detailed-oriented and highly organized with the ability to manage, execute and meet deadlines on multiple priorities in a fast-paced environment
Self-starter who takes initiative in finding solutions to difficult and unique problems/opportunities
Proficient in Microsoft Office Suite: Word, Excel, and Outlook, typing speed of at least 25 WPM
Able to lift up to 50 lbs
Must be able to stand for a long period of time and able to bend, stoop, squat reach and grasp
Ability to work a variety of schedules to include nights, weekends and holidays

Job Responsibility

Follow established procedures, with additional research to deliver above and below training including deicing and providing support to all customer service employees including supporting the onboarding process and coaching new and existing employees
Schedule all appropriate and necessary training and recurrent needs for existing and new employees
Work with transfer employees to ensure all training is complete and up to date
Perform audits and monitor records to ensure training is completed and compliance records are up to date
Work with customer service agents to maintain compliance with training, and bulletins
Provide input on training needs by identifying gaps and needs in the current training/processes and partner with the corporate training team to evaluate and execute
Champions Safety and the QX Culture when working with employees
Maintain proficiency as a customer service agent and assist in the operation when necessary
Other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

Customer Service Representative, SME & Trainer

The primary role of Customer Support function is to provide exceptional customer...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Diploma or degree holder in any discipline
Minimum 10 years’ experience in a high volume customer service/call centre capacity
Experience conducting training, preparing training document, presentation, process flow and email templates
Must be able to handle escalations, ad-hoc tasks and demonstrate exceptional problem solving and organizational skills
Must demonstrate strong written and oral communication skills in English
Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
Strong personal computer skills and familiarity with Windows-based software
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to multi-task in a fast-paced environment
Ability to communicate clearly and effectively. Effective retention skills

Job Responsibility

Subject Matter Expert (SME) that provides training, knowledge expertise and best practices to drive consistent and continual performance improvement for team
Ensure process alignment within the team and internal stakeholders
Effectively handle escalations and assist other team members to ensure efficient resolution to customer requests through collaboration and effective teamwork
Provide process improvement suggestions, create/ update training documents and email templates
Work to support continuous improvement projects, system testing and special projects as needed
Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions
Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs
Respond to customer complaints in a professional manner
attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints
Document customer transactions accurately in Oracle. Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures

Fulltime

New

Osha Training Institute Customer Service Assistant

Under the general supervision of the Associate Director and the Outreach Trainin...

Location

United States , La Jolla

Salary:

25.46 - 26.59 USD / Hour

UC San Diego

Expiration Date

July 10, 2026

Requirements

Strong demonstrated background and experience in customer service
Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail
Ability to operate PC and the following software packages: Microsoft Word, Access, Outlook email, Excel & Windows
Ability to clearly communicate information to a broad variety of people on the phone, in person and in writing
Demonstrated ability to work effectively under pressure to meet deadlines with frequent interruptions and changing priorities
Excellent interpersonal skills, emphasizing tact, diplomacy and flexibility
Ability to work with minimal supervision, initiate tasks, and prioritize activities
Ability to operate office equipment: PC, copy machines, printers and fax machines
Demonstrated ability to follow oral and written instruction and complete tasks independently
Strong demonstrated data entry skills

Job Responsibility

Responsible for all contact with OSHA Outreach trainers and the processing of their conducted Outreach courses
Provides excellent customer service by assisting Outreach trainers in all aspects of their interaction with OSHA Outreach Training Department, including providing information about the online Storefront reporting portal and database, processing and reviewing all OSHA Outreach reports, printing all Outreach student cards, mailing cards and corresponding letters

Parttime

!

Service Trainer

The Service Training Manager is responsible for supporting the Coloplast Service...

Location

Costa Rica , San Jose

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish, with the ability to conduct business professionally in English
Bachelor’s degree required
3+ years of successful learning and development and/or training experience in the healthcare/med device industry
Minimum 3 years of experience in designing and developing training courses and/or programs
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
Demonstrated ability to create engaging course content
Efficient time management, organization, and planning skills
Able to travel up to 15%

Job Responsibility

Design, implement, and evaluate training programs for new hires and existing employees, including onboarding, continuous learning, and new product launches
Deliver training across service teams on topics such as DME and U.S. healthcare, clinical and product knowledge, customer and market awareness, reimbursement and revenue cycle processes, systems, compliance, and soft skills
Use innovative learning methods that blend in‑person, virtual, and online formats, including group, 1:1, practical, and assessment‑based training
Coordinate training logistics, schedules, and resources
Partner with SMEs, Leadership, People & Culture, Quality, Compliance, and global training teams to identify needs and assess training effectiveness
Observe performance, conduct audits, and identify skill gaps to drive targeted training solutions
Maintain and update course materials as processes, systems, or regulations change
Track participation, measure effectiveness through KPIs, and report outcomes to leadership
Ensure compliance with HIPAA, Medicare/Medicaid requirements, applicable regulations, company policies, and ethical standards
Support vendors, contractors, and additional initiatives as needed

What we offer

Private medical Care & Life Insurance
Birthday day off
Christmas Party & Christmas Box
Marriage Celebration days
Asociación Solidarista
Challenging tasks and growth opportunities
International work environment with Scandinavian culture
Fantastic work atmosphere full of respect and partnership

Fulltime

Service Trainer

Service Trainer role at Plaud Inc., a company building AI work companions. The r...

Location

Singapore , Singapore

Salary:

Not provided

Plaud

Expiration Date

Until further notice

Requirements

Experience: over 2 years in service training / support enablement / knowledge ops in BPO, SaaS, internet, or tech environments
working knowledge of CSAT, QA, repeat contact rate
Training + communication: Able to turn complex product/process (including AI features) into clear training materials, role plays, and agent-ready scripts
Documentation: Strong at creating and maintaining SOPs, playbooks, and modular learning assets as workflows evolve
AI Tools: practical user of AI tools (KB/semantic search, assistants, auto Q&A, translation) to improve usability and adoption
Education: Bachelor’s degree or above (Education, Linguistics, Communication, Information/Knowledge Management, Library Science, or related). QS Top 500 is a strong plus

Job Responsibility

Deliver training programs for Customer Satisfaction Center (BPO and in-house agents): new hire, product/feature updates, and refreshers to ensure consistent coverage and quality
Create and maintain training content: turn workflows, policies, and product capabilities into practical learning assets (SOPs, playbooks, scenarios, quizzes, case library) and publish reusable knowledge base articles
Support continuous improvement: Work with QA, Knowledge, and CS Ops to incorporate common defects, escalations, and VOC themes into monthly training plans and update materials after process or product changes
Track training completion and proficiency (attendance, quiz/pass rates, nesting outcomes, key QA findings) and flag recurring gaps with clear recommendations
Enable AI-supported support workflows: train frontline teams on AI tools (assistants, semantic search, auto Q&A, translation/localization), track adoption and usage quality, and report impact indicators

What we offer

Meaningful Ownership An Employee Stock Ownership Plan (ESOP)
High-Impact Environment
Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems
Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity

Fulltime

Customer Success Trainer

You will conduct functional and technical product training using various deliver...

Location

Australia , Sydney; Newcastle; Canberra

Salary:

Not provided

Aristocrat Gaming

Expiration Date

Until further notice

Requirements

Epic customer service skills
A love for helping people and an appetite to learn
Formal training qualifications i.e. (Cert IV – Desirable)
Advanced knowledge of Microsoft Word, Excel, and Power point
Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis
Extensive experience in the technology sector is desirable
Knowledge of Casino and/or club operational procedures would be an advantage
Considerable hands-on experience in the delivery of formal training programs
Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
Demonstrated ability to work collaboratively and across all areas of the organization

Job Responsibility

Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
Develop structured training courses and supporting documentation (when required)
Develop and maintain customer relationships
Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management
Provide input into the development of new products (when required)
Assist with Operational Acceptance Testing (OAT) on new and existing products
Work with sales on new bids and tenders
Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
Manage Client calls utilising our Call Management System (Salesforce)
Participate in and support the overall CXS strategy

Fulltime

Customer Services Trainer

As a Customer Services Trainer, you will play a pivotal role in equipping our cu...

Location

Pakistan , Rawalpindi

Salary:

Not provided

Translation Empire

Expiration Date

Until further notice

Requirements

Proven experience in a training role within a customer service environment
Strong communication and interpersonal skills
Ability to deliver training to varied audiences and learning styles
Knowledge of customer service principles, call handling, and service recovery techniques
Confident in delivering both in-person and virtual training sessions
Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms

Job Responsibility

Design and deliver effective induction training for new customer service team members
Develop ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement
Work closely with team leaders and managers to identify training needs and performance gaps
Use performance data, feedback, and quality assurance results to tailor training content
Deliver training through various formats including face-to-face workshops, virtual classrooms, and digital learning modules
Create and maintain up-to-date training materials, guides, and resources
Support the implementation of new systems, services, or processes through change management training
Evaluate the impact of training through post-training assessments, feedback, and KPIs
Maintain accurate records of training delivery, attendance, and outcomes
Act as a subject matter expert and champion of customer service best practices

Fulltime

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Trainer for Customer Service

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