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You will be responsible for handling and progressing the recovery of uninsured and insurer losses arising from road traffic accidents. This trainee role offers structured development and hands-on experience in a fast-paced legal environment, with full training provided.
Job Responsibility
Handle emails and phone calls in a professional manner
Manage a caseload of ULR/Recoveries cases, utilising the firm’s Case Management System, to assist clients in recovering losses such as their motor policy excess following a road traffic accident
Progress cases efficiently to ensure clients receive timely, relevant, and professional legal advice, maintaining regular communication and managing expectations appropriately
Manage enquiries and follow up on actions in a timely manner
Complete data entry tasks, ensuring departmental systems are kept up to date
Administrative duties, such as photocopying/scanning, filing and paperwork archiving
Ensure departmental data is kept up to date and accurate
Requirements
Excellent written and verbal communication skills
Polite, confident, and professional telephone manner
Effective time management and organisational abilities, with the capacity to prioritise workload
Proficient IT skills, including familiarity with Microsoft Office applications
High attention to detail and accuracy in all aspects of work
Self-motivated with the ability to work independently and take initiative
What we offer
Minimum 25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues