Trainee Third Party Claims Handler Job at 360 Resourcing Solutions (Liverpool)

Trainee Third Party Claims Handler

360 Resourcing Solutions

Location:
United Kingdom , Liverpool

Category:
Insurance

Contract Type:
Not provided

Salary:

24600.00 GBP / Year

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Job Description:

As a Trainee Third Party Claims Handler you will be dealing with third party claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service. Our bespoke programme will ensure that you receive full training to enable you to manage your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service.

Job Responsibility:

To negotiate settlement of third party claims under guidance
To make correct policy decisions in regard to indemnity under guidance
To ensure reserves are accurate based on most current information
To appoint appropriate partner companies to review third party claims if appropriate
To provide clear communication with third parties and their representatives
To deal with telephone calls including completing any actions necessary as a result
To manage own caseload of files within SLAs
To contribute to team/department performance by assisting colleagues to ensure team targets are met
To process payments within own authority levels
To resolve third party complaints and issues avoiding expressions of dissatisfaction escalating into complaints
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To build great relationships with cross functional teams to ensure overall success
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
To adhere to company policies and procedures
To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Requirements:

Previous experience of claims handling is preferred, although not essential
Confident telephone manner
Previous Customer Service skills/experience
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Good numeric skills

What we offer:

22 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
Holiday buy and sell
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Trainee Third Party Claims Handler

360 Resourcing Solutions

Location:
United Kingdom , Liverpool

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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