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Fantastic opportunity for a proactive and motivated team player to join as a Trainee Technical Advisor on a part time, flexible hours basis. This is a chance to start a career in the Technical Advisor field and provide the BEST customer service and advice to customers. The purpose is to provide underfloor heating technical advice and support to trade and domestic customers, over the phone and via email. Full Training will be provided.
Job Responsibility:
Answer technical phone calls and manage technical support email accounts
Understand different types of enquiries to prioritise workload
Build strong relationships with the sales team to assist with technical queries
Build understanding of customer needs and resolve technical issues
Effective resolution of minor queries, escalating complex ones to Technical Manager
Take end users through programming and understanding of underfloor heating systems
Support tradesman and DIYers installing Heating systems
Requirements:
A great positive attitude
Teamwork
Loving it
Safe Practices
Flexibility
Proactive and motivated team player
Committed to delivering outstanding service
Professional, driven and enthusiastic
Customer-first ethos
Proactive and forward-thinking approach to learning
Driven to make a real success of your career
Actively seeking to learn and understand new challenges and products
Real team player
What we offer:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave
Mental Health First Aiders and Employee Assistance Programme
Complete induction and company that encourages development