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We are looking for a Trainee Systems Support Administrator to support a range of critical business systems that underpin day-to-day operations across the organisation. Reporting to the Systems Manager, this role is responsible for providing first and second line support for core business systems, ensuring their effective operation and supporting users across the business. The Systems Support Administrator will act as a key point of contact for system-related queries, troubleshooting issues, maintaining data integrity, and supporting ongoing improvements and upgrades. There is the potential to enrol into an apprenticeship to help support your development in systems support.
Job Responsibility
Provide day-to-day system support for core business systems including GeneticIQ, Sage, Power BI, and PeopleHR
Act as the first point of contact for system-related support queries
Logging tickets on users behalf on service portal Halo
Troubleshoot and resolve user issues
Maintain system data integrity
Support system upgrades, enhancements, and testing
Create and maintain system documentation
Support onboarding and training for users
Monitor system performance and recommend improvements
Manage user access and permissions
Support reporting and data extraction
Assist with system-related projects
Requirements
Experience ideally in a Systems Support or admin role
Awareness of systems and relation databases
Strong problem-solving skills
Excellent attention to detail
Strong organisational and prioritisation skills
Excellent communication skills
Proactive and solution-oriented
Strong MS Office skills (Excel, Word, Teams)
Ability to work independently and as part of a team