Trainee Store Manager Job at Lush (Tunbridge Wells)

Trainee Store Manager

Lush

Location:
United Kingdom , Tunbridge Wells

Category:
-

Contract Type:
Employment contract

Salary:

23440.00 - 29300.00 GBP / Year

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Job Description:

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal. You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.

Job Responsibility:

Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team
Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience
Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership
Leading a management team to help you achieve the store's top-box goals
Delegating to your management team in order to achieve the needs of the customer and the store
Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team
Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs
Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store
Develop relationships within your local community to enhance your customer's experience when they come into your store
Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business
Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow

Requirements:

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service
Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you

What we offer:

Holiday allowance
50% discount on Lush products and spa treatments
Discretionary and profit-based bonus
Pension scheme
Day off for weekday birthdays
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months of full pay for parental leave (primary caregiver)
Financial childcare support on return to work
Flexible working

Additional Information:

Job Posted:
February 19, 2026

Expiration:
March 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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