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Sytner BMW Worcester Logo Sytner BMW Worcester · Customer Service

Trainee Service Advisor

United Kingdom, Heathrow · Job Posted February 13, 2026
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Job Description

An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Heathrow. This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service.

Job Responsibility

  • Managing both inbound and outbound booking calls
  • Scheduling customer bookings
  • Providing clear information
  • Ensuring every caller receives an exceptional level of service
  • Supporting Service Advisors to provide outstanding customer care
  • Acting as the vital link between customers and the workshop
  • Keeping customers informed throughout their vehicle service
  • Answering any questions customers may have
  • Liaising closely with technicians and workshop control to monitor vehicle progress and ensure timely completion
  • Giving clear and confident advice on products and services

Requirements

  • Willingness to learn and progress
  • Strong organisational and administrative skills
  • Excellent attention to detail
  • Customer-focused approach
  • Background in customer service, particularly in a busy or call-handling environment (beneficial)
  • Experience with Kerridge (advantage, not essential)

Nice to have

  • Background in customer service, particularly in a busy or call-handling environment
  • Experience with Kerridge

What we offer

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
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