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Trainee Service Advisor

sytnerworcesterbmw.co.uk Logo

Sytner BMW Worcester

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Location:
United Kingdom , Sunderland

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

An excellent opportunity for a motivated Trainee Service Advisor to join the team at Mercedes-Benz of Sunderland. This is a fast-paced role where customer care always comes first. The role involves managing booking calls, scheduling appointments, providing customer service, and acting as the link between customers and the workshop. Full training is provided.

Job Responsibility:

  • Managing inbound and outbound booking calls
  • Scheduling customer bookings
  • Providing clear information
  • Ensuring exceptional level of service
  • Supporting Service Advisors to provide outstanding customer care
  • Acting as link between customers and workshop
  • Keeping customers informed throughout vehicle service
  • Answering customer questions
  • Liaising with technicians and workshop control to monitor vehicle progress
  • Ensuring timely completion
  • Giving clear and confident advice on products and services
  • Building rapport
  • Understanding customer needs
  • Delivering professional and friendly experience

Requirements:

  • Willingness to learn and progress
  • Strong organisational and administrative skills
  • Excellent attention to detail
  • Customer-focused approach
  • Background in customer service, particularly in a busy or call-handling environment (beneficial)
  • Experience with Kerridge (advantage but not essential)

Nice to have:

  • Background in customer service in a busy or call-handling environment
  • Experience with Kerridge
What we offer:
  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Free Parking
  • Flexible working solutions
  • Learning and Development Opportunities

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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