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An excellent opportunity for a motivated Trainee Service Advisor to join the team at Mercedes-Benz of Sunderland. This is a fast-paced role where customer care always comes first. The role involves managing booking calls, scheduling appointments, providing customer service, and acting as the link between customers and the workshop. Full training is provided.
Job Responsibility:
Managing inbound and outbound booking calls
Scheduling customer bookings
Providing clear information
Ensuring exceptional level of service
Supporting Service Advisors to provide outstanding customer care
Acting as link between customers and workshop
Keeping customers informed throughout vehicle service
Answering customer questions
Liaising with technicians and workshop control to monitor vehicle progress
Ensuring timely completion
Giving clear and confident advice on products and services
Building rapport
Understanding customer needs
Delivering professional and friendly experience
Requirements:
Willingness to learn and progress
Strong organisational and administrative skills
Excellent attention to detail
Customer-focused approach
Background in customer service, particularly in a busy or call-handling environment (beneficial)
Experience with Kerridge (advantage but not essential)
Nice to have:
Background in customer service in a busy or call-handling environment
Experience with Kerridge
What we offer:
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay