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Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Trainee Property Relationship Manager. This is a full-time, permanent position located in Derby. Join our team and embark on a rewarding career journey in property management, where your skills and dedication will contribute to the success of our growing agency.
Job Responsibility:
Assist in managing daily property operations and tenant communications
Support leasing processes, inspections, and maintenance coordination
Maintain accurate records, reports, and CRM updates
Resolve basic tenant queries and escalate issues when required
Build positive relationships with landlords, tenants, contractors, and internal teams
Learn compliance requirements, leasing documents, and property management systems
Support financial tasks such as rent tracking, arrears follow-up, and invoice processing
Contribute to client service excellence and portfolio performance
Attend training sessions, shadow senior managers, and continuously develop property knowledge
Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards
Address tenant complaints promptly and enforce property standards and legislation
Arranging and booking Property Inspections as and when required
Give feedback from Property inspections
Service of the relevant notices to end a tenancy or increase rental values
Ensure properties in your portfolio are legally compliant
Requirements:
Background in Customer Service beneficial
Understanding of the UK Lettings market advantageous