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Trainee/Junior L2 Support and Configuration Specialist

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EveryMatrix

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Location:
Ukraine , Lviv

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our Platform business unit working on MoneyMatrix — a comprehensive product that offers a wide range of payment options, fraud prevention, and KYC (Know Your Customer) checks. We are looking for a passionate Trainee/Junior Specialist to help us maintain and configure this critical ecosystem.

Job Responsibility:

  • Take ownership of escalated incidents from Customer Support
  • Conduct in-depth investigations and analysis of complex technical issues
  • Apply advanced troubleshooting techniques to resolve incidents efficiently
  • Collaborate with cross-functional teams to identify root causes and implement effective solutions
  • Document and share incident resolution knowledge to enhance team capabilities
  • Ensure strict adherence to established processes, guidelines, and project-specific requirements
  • Work closely with incident management teams to systematically address recurring issues
  • Promote knowledge sharing by creating and improving technical documentation
  • Modify existing system configurations as needed
  • Add new configurations to support client-specific features
  • Set up rules using our internal no-code platform
  • Configure new clients within the system
  • Test workflows in staging and production environments prior to launch

Requirements:

  • Bachelor's or Master's degree in a relevant IT field (e.g., Computer Science, Computer Engineering)
  • Ability to manage multiple tickets and meet stringent deadlines
  • Exceptional research and analytical skills
  • Technical writing and verbal communication skills in English (at least B1 level)
  • Experience in data analysis and report writing using MS Excel
  • Adept at cross-team collaboration

Nice to have:

  • Any experience in an IT company, preferably in roles like Developer, DevOps, Sysadmin, or other technical positions
  • Experience in Log Management (Elasticsearch/Kibana) and monitoring services (Grafana, New Relic)
  • Postman, Chrome DevTools, and basic knowledge of Database Administration (SQL)
  • Networking knowledge, Rest API, Linux/Bash, and basics of K8s, Docker, or VMs
  • Proficiency in any programming language
  • Knowledge of SDLC, Scrum/Kanban, and experience with Jira or similar products
  • Strong documentation skills to promote knowledge sharing and process improvement
What we offer:
  • Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us
  • 3 sick leave days per year, no doctor's note required
  • 30 medical leave days with medical allowance
  • Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year
  • Two Free Fridays each year, limited to one per quarter
  • Daily catered lunch or monthly lunch allowance
  • Private Medical Subscription
  • Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training
  • Gym allowance
  • Corporate English lessons
  • 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old
  • 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old
  • On-site massages and frequent team-building activities in various locations

Additional Information:

Job Posted:
January 06, 2026

Work Type:
Hybrid work
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