Trainee/Junior L2 Support and Configuration Specialist Job at EveryMatrix (Lviv)

Trainee/Junior L2 Support and Configuration Specialist

EveryMatrix

Location:
Ukraine , Lviv

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our Platform business unit working on MoneyMatrix — a comprehensive product that offers a wide range of payment options, fraud prevention, and KYC (Know Your Customer) checks. We are looking for a passionate Trainee/Junior Specialist to help us maintain and configure this critical ecosystem.

Job Responsibility:

Take ownership of escalated incidents from Customer Support
Conduct in-depth investigations and analysis of complex technical issues
Apply advanced troubleshooting techniques to resolve incidents efficiently
Collaborate with cross-functional teams to identify root causes and implement effective solutions
Document and share incident resolution knowledge to enhance team capabilities
Ensure strict adherence to established processes, guidelines, and project-specific requirements
Work closely with incident management teams to systematically address recurring issues
Promote knowledge sharing by creating and improving technical documentation
Modify existing system configurations as needed
Add new configurations to support client-specific features
Set up rules using our internal no-code platform
Configure new clients within the system
Test workflows in staging and production environments prior to launch

Requirements:

Bachelor's or Master's degree in a relevant IT field (e.g., Computer Science, Computer Engineering)
Ability to manage multiple tickets and meet stringent deadlines
Exceptional research and analytical skills
Technical writing and verbal communication skills in English (at least B1 level)
Experience in data analysis and report writing using MS Excel
Adept at cross-team collaboration

Nice to have:

Any experience in an IT company, preferably in roles like Developer, DevOps, Sysadmin, or other technical positions
Experience in Log Management (Elasticsearch/Kibana) and monitoring services (Grafana, New Relic)
Postman, Chrome DevTools, and basic knowledge of Database Administration (SQL)
Networking knowledge, Rest API, Linux/Bash, and basics of K8s, Docker, or VMs
Proficiency in any programming language
Knowledge of SDLC, Scrum/Kanban, and experience with Jira or similar products
Strong documentation skills to promote knowledge sharing and process improvement

What we offer:

Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us
3 sick leave days per year, no doctor's note required
30 medical leave days with medical allowance
Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year
Two Free Fridays each year, limited to one per quarter
Daily catered lunch or monthly lunch allowance
Private Medical Subscription
Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training
Gym allowance
Corporate English lessons
21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old
4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old
On-site massages and frequent team-building activities in various locations

Additional Information:

Job Posted:
January 06, 2026

Work Type:

Hybrid work

EveryMatrix - All Job Offers

Job Link Share:

Trainee/Junior L2 Support and Configuration Specialist

EveryMatrix

Location:
Ukraine , Lviv

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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Location:Ukraine , Lviv

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 06, 2026

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