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The role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group.
Resolving issues/alerts in Monitoring Tools (Dynatrace)
Preparation of Technical documentations
Basic Linux/Windows system administration
Handling L1/L2 operational tasks such as performance & root cause analysis, runbook-based resolution of incidents
Ensure sufficient cover is maintained to support the operational shifts
Escalation and notification of production issues
Requirements:
Bachelor’s Degree
0-1 years’ experience in IT operations
Basic knowledge in Linux or Windows servers
Basic knowledge in networking
Linux trained or certified (RHSE/RHCSA) from a reputed institution
Excellent written and verbal communication skills
Must be a good team player
Flexible, ‘can-do’ attitude and willing to take responsibility
Microsoft tools: Word, Excel (Desirable)
Eager to learn and update one’s knowledge
Nice to have:
Microsoft tools: Word, Excel
What we offer:
Hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
Compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts
Career development and digital learning programs to international career mobility
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career
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