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360 Resourcing Solutions Logo 360 Resourcing Solutions · Public Sector

Trainee Enforcement Agent

United Kingdom, Tonbridge 25000.00 GBP / Year · Job Posted March 14, 2026
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Job Description

Gain a New Qualification While Making a Real Impact in the Community. Are you ready for a career that challenges you, supports your development, and places you at the heart of community wellbeing and legislative best practice? Marston Holdings is seeking driven individuals to join our field operations team as Trainee Enforcement Agents, with full training and support provided to achieve City & Guilds Certification. This is not your typical enforcement role. You will manage complex and sensitive situations, execute warrants, and address persistent rates evasion with professionalism and integrity. You’ll be a trusted representative of our organisation-using sound judgment, handling high-stakes interactions, and upholding the highest industry standards. During your 12 week training period there will be a requirement to spend time in London, this will be for a few days at a time.

Job Responsibility

  • Deliver enforcement actions, including Liability Orders, with a focus on persistent evaders and high-profile cases
  • Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods
  • Carry out in-person visits and handle sensitive conversations-including with vulnerable individuals-using empathy, professionalism, and effective conflict resolution skills
  • Complete accurate documentation, manage payment collections, and follow all regulatory and procedural standards
  • Identify and respond to sophisticated non-compliance or evasion strategies with proactive, evidence-based solutions
  • Conduct visits during early mornings, some evenings, and occasional weekends
  • Travel and overnight stays may be required depending on operational demands

Requirements

  • Full UK Driving Licence
  • Confident, calm, and articulate when engaging with the public, especially under pressure
  • A compassionate and empathetic approach when dealing with vulnerable individuals or sensitive situations
  • The ability to think clearly, act responsibly, and work independently in field-based environments
  • Strong accuracy in reporting, record-keeping, and handling financial transactions or sensitive data
  • A composed, mature, and adaptable attitude, with the ability to manage pressure and maintain focus

What we offer

  • Competitive salary and uncapped commission once training is completed
  • Full training and support to achieve City & Guilds Certification
  • Generous annual leave
  • Enhanced family benefits, including comprehensive maternity and paternity packages
  • Health cash-back plan
  • Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
  • Company van, fully equipped to support your work
  • Fuel card and work phone
  • Pension scheme
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