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360 Resourcing Solutions Logo 360 Resourcing Solutions · Public Sector

Trainee Enforcement Agent

United Kingdom, Middlesbrough Employment contract 25000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Join Marston Holdings as a Trainee Enforcement Agent and start building a meaningful, longterm career. Support local authorities & communities by working with residents and business owners to bring their unpaid council tax or business rates up to date, whilst ensuring fairness, and delivering the highest standards of legislative practice - all while gaining a City & Guilds certification and developing a respected professional pathway with ongoing opportunities to grow.

Job Responsibility

  • Carry out enforcement activity, including executing Liability Orders
  • Make in-person visits, assess circumstances, and secure payments or recover goods
  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high-priority cases
  • Identify non-compliance or evasion tactics and respond with proactive, evidence-led solutions
  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
  • Maintain accurate records, manage payments, and ensure full compliance with regulatory, legal, and operational requirements
  • Work flexibly, including early mornings, some evenings, and occasional weekends, with travel and overnight stays where required

Requirements

  • Full UK driving licence with at least 12 months experience and no more than 6 points
  • Clear communicator able to handle sensitive conversations
  • Outcome and results focused
  • Resilient and persistent
  • Makes sense of complex information
  • Plans and prioritises effectively
  • Takes ownership
  • Be able to professionally and fairly assess people and their circumstances
  • Digitally capable and skilled at retrieving, analysing, and interpreting information
  • Able to learn, understand, and apply policy, procedural, and regulatory requirements accurately

What we offer

  • Competitive salary and uncapped commission once training is completed
  • Full training and support to achieve City & Guilds Taking Control of Goods Certification
  • 25 days annual leave + bank holidays
  • Enhanced family benefits, including comprehensive maternity and paternity packages
  • Health cash-back plan to support your wellbeing
  • Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
  • Company van, fully equipped to support your work
  • Fuel card and work phone to keep you connected and ready for success
  • Pension scheme offering long-term peace of mind
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  • Plans and prioritises effectively to stay organised and deliver consistent results
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  • Make in-person visits, assess circumstances, and secure payments or recover goods
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  • Identify non-compliance or evasion tactics and respond with proactive, evidence-led solutions
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  • Make in-person visits, assess circumstances, and secure payments or recover goods
  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high-priority cases
  • Identify non-compliance or evasion tactics and respond with proactive, evidence-led solutions
  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
  • Maintain accurate records, manage payments, and ensure full compliance with regulatory, legal, and operational requirements
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  • Full training and support to achieve City & Guilds Taking Control of Goods Certification
  • 25 days annual leave + bank holidays
  • Enhanced family benefits, including comprehensive maternity and maternity packages
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  • Carry out enforcement activity, including executing Liability Orders
  • Make in‑person visits, assess circumstances, and secure payments or recover goods
  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high‑priority cases
  • Identify non‑compliance or evasion tactics and respond with proactive, evidence‑led solutions
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  • Enhanced family benefits, including comprehensive maternity and maternity packages
  • Health cash-back plan to support your wellbeing
  • Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
  • Company van, fully equipped to support your work
  • Fuel card and work phone to keep you connected and ready for success
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Arrow Right
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Trainee Enforcement Agent

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jobs.360resourcing.co.uk Logo
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Expiration Date
Until further notice
Flip Icon
Requirements
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  • Clear communicator able to handle sensitive conversations and adapt to different and sometimes challenging situations
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  • Resilient and persistent, maintaining motivation when managing obstacles or difficult cases
  • A full UK driving licence with at least 12 months experience and no more than 6 points
  • Makes sense of complex information and uses sound judgement to reach fair, practical decisions
  • Plans and prioritises effectively to stay organised and deliver consistent results
  • Takes ownership, follows through on commitments, and upholds high standards in all tasks
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  • Carry out enforcement activity, including executing Liability Orders
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