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Trainee Enforcement Agent

United Kingdom, Southampton Employment contract · Job Posted May 27, 2026
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Job Description

Join Marston Holdings as a Trainee Enforcement Agent and start building a meaningful, longterm career. Support local authorities & communities by working with residents and business owners to bring their unpaid council tax or business rates up to date, whilst ensuring fairness, and delivering the highest standards of legislative practice - all while gaining a City & Guilds certification and developing a respected professional pathway with ongoing opportunities to grow. This is a role with real impact. Youll manage complex and sensitive situations, execute warrants, and address persistent rates evasion with professionalism and integrity. As a trusted representative of Marston Holdings, youll use sound judgement, handle a wide range of interactions, and maintain consistently high standards.

Job Responsibility

  • Carry out enforcement activity, including executing Liability Orders
  • Make in-person visits, assess circumstances, and secure payments or recover goods
  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high-priority cases
  • Identify non-compliance or evasion tactics and respond with proactive, evidence-led solutions
  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
  • Maintain accurate records, manage payments, and ensure full compliance with regulatory, legal, and operational requirements
  • Work flexibly, including early mornings, some evenings, and occasional weekends, with travel and overnight stays where required

Requirements

  • Clear communicator able to handle sensitive conversations and adapt to different and sometimes challenging situations
  • Outcome and results focused with a motivation to exceed personal and business targets
  • Resilient and persistent, maintaining motivation when managing obstacles or difficult cases
  • A full UK driving licence with at least 12 months experience and no more than 6 points
  • Makes sense of complex information and uses sound judgement to reach fair, practical decisions
  • Plans and prioritises effectively to stay organised and deliver consistent results
  • Takes ownership, follows through on commitments, and upholds high standards in all tasks
  • Be able to professionally and fairly assess people and their circumstances, navigate challenging cases and demonstrate empathy as required
  • Digitally capable and skilled at retrieving, analysing, and interpreting information to support decision-making
  • Able to learn, understand, and apply policy, procedural, and regulatory requirements accurately

What we offer

  • Competitive salary and uncapped commission once training is completed
  • Full training and support to achieve City & Guilds Taking Control of Goods Certification
  • 25 days annual leave + bank holidays
  • Enhanced family benefits, including comprehensive maternity and paternity packages
  • Health cash-back plan to support your wellbeing
  • Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
  • Company van, fully equipped to support your work
  • Fuel card and work phone to keep you connected and ready for success
  • Pension scheme offering long-term peace of mind
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  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high-priority cases
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  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
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  • Make in-person visits, assess circumstances, and secure payments or recover goods
  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high-priority cases
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  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
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  • Work flexibly, including early mornings, some evenings, and occasional weekends, with travel and overnight stays where required
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  • uncapped commission once training is completed
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  • 25 days annual leave + bank holidays
  • Enhanced family benefits, including comprehensive maternity and paternity packages
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  • Carry out enforcement activity, including executing Liability Orders
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  • Identify non‑compliance or evasion tactics and respond with proactive, evidence‑led solutions
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  • Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
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Arrow Right
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jobs.360resourcing.co.uk Logo
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Expiration Date
Until further notice
Flip Icon
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  • Outcome and results focused with a motivation to exceed personal and business targets
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  • Plans and prioritises effectively to stay organised and deliver consistent results
  • Takes ownership, follows through on commitments, and upholds high standards in all tasks
  • Be able to professionally and fairly assess people and their circumstances, navigate challenging cases and demonstrate empathy as required
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  • Able to learn, understand, and apply policy, procedural, and regulatory requirements accurately
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  • Carry out enforcement activity, including executing Liability Orders
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  • Identify non-compliance or evasion tactics and respond with proactive, evidence-led solutions
  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
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