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Trainee Debt Advisor

United Kingdom, London Employment contract 28000.00 GBP / Year · Job Posted June 02, 2026
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Job Description

The Traineeship will last for 12 months. This role involves gaining practical experience by observing and participating in interviews to understand clients' financial problems, researching options, and helping clients make informed decisions. The role includes structured classroom-based learning, supervised practice, and mandatory secondments across partner advice agencies in London.

Job Responsibility

  • Work under supervision to observe and learn how to provide effective debt advice, including interviewing clients, researching options, and empowering clients to make informed decisions
  • Assist in maintaining detailed case records, ensuring all work meets auditing and quality standards, and meets funder requirements
  • Complete a structured training programme within the six-month period, covering technical debt advice, client management, and financial regulations
  • Be an active member of the team, identifying opportunities for your development and contributing to collective goals
  • Travel across London is required, including attendance at partner organisations, advice sites, and mandatory secondment placements across London boroughs
  • Undertake additional tasks as delegated by Management

Requirements

  • Willingness to work towards obtaining an accredited qualification in debt advice
  • Basic IT and telephone skills, and ability to use an online-based Client Management System (CMS) to deliver advice across multiple channels and maintain case records
  • Ability to give and receive feedback objectively and sensitively
  • Ability to work as part of a team and be open to receiving feedback and learning from others
  • Ability to build and maintain positive relationships with all staff members
  • Excellent written and verbal communication skills
  • Competence in handling sensitive information with discretion and maintaining confidentiality
  • Ability to handle and support vulnerable clients with empathy and sensitivity, ensuring their needs are appropriately addressed
  • High level of professionalism and integrity
  • Ability to work independently and proactively without supervision
  • Capacity to remain calm and effective under pressure, adopting a "find a solution, no blame" attitude
  • Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives
  • Commitment to empowering others by sharing knowledge and enabling action
  • Strong alignment with Toynbee Hall's mission, strategy, and values
  • Willingness to participate in training and develop further understanding in areas such as safeguarding
  • Willingness to work from our advice locations to shadow experienced advisors in both face-to-face and call centre settings

Nice to have

  • Previous experience of giving advice (not necessarily debt advice)
  • Ability to speak more than one language

What we offer

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
  • Enhanced Sick Pay
  • Enhanced Maternity & Paternity Leave
  • Employee Eyecare Vouchers
  • Employee Assistance Programme
  • Mental Health First Aid
  • Tenancy Deposit Scheme
  • Interest-Free Season Ticket Loan
  • Cycle to Work Scheme
  • Charity Mentoring Network
  • Westfield Health Cash Plan
  • Perk Box
  • Life Insurance
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