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Trainee Customer Advisor

United Kingdom, Birmingham 26520.00 GBP / Year · Job Posted March 14, 2026
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Job Description

As a Trainee Customer Advisor in our self-storage facility, you’ll play a vital role in providing outstanding customer service. Whether you're engaging with customers face-to-face, handling phone inquiries, or assisting clients in their local area, your aim will be to build strong relationships and help customers find the perfect storage solutions.

Job Responsibility

  • Deliver exceptional customer service by assisting customers both over the phone and in person
  • Guide customers in choosing the right storage options that meet their needs
  • Ensure the facility runs smoothly and customers receive a high level of support
  • Highlight the unique benefits of our self-storage solutions and what makes our company stand out
  • Maintain a safe and compliant work environment, adhering to Health and Safety regulations
  • Support the team in contributing to a positive customer experience and facility reputation

Requirements

  • Previous customer service experience is preferred, but not essential
  • Excellent communication skills for effective interactions with customers via phone and in person
  • A customer-focused attitude with a talent for understanding and meeting customer needs
  • Enthusiasm for the self-storage industry and a commitment to delivering excellent service

What we offer

  • Bonus scheme
  • Staff discounts and additional perks
  • Opportunities for career advancement and professional development

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