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Start your bus driving career with Arriva at our Gillingham depot, where customer service comes first, and people are at the heart of everything we do. This is much more than a driving role. As a Bus Driver, you’ll be a front-line ambassador for Arriva, supporting customers throughout their journeys and helping them feel safe, welcome, and valued. From assisting elderly passengers, reassuring nervous travellers, helping parents and children, to supporting customers with accessibility needs — your people skills will be just as important as your driving. If you have previous customer service experience (for example in retail, hospitality, care, or any customer-facing role) and enjoy helping others, this could be the perfect career change.
Job Responsibility:
Greet customers warmly and professionally
Answer questions and provide journey information
Support passengers with additional needs
Handle situations calmly and empathetically
Create a positive experience, even when things don't go to plan
Requirements:
Aged 18 or over
UK driving license held for at least 6 months
No more than 6 penalty points
Ability to pass a drug and alcohol test
Ability to pass an English comprehension test
Proven customer service experience is required
A friendly, patient, and approachable manner
Confidence communicating with a wide range of customers
The ability to stay calm, polite, and professional in challenging situations
Flexibility to work early mornings, evenings, and weekends