This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Full time Trainee Advice Session Supervisor based in Yate Office covering outreaches across South Gloucestershire. Role for someone looking to make a real difference to the lives of people experiencing disadvantage and poverty.
Job Responsibility:
Oversee daily advice sessions to ensure clients receive high-quality, accurate, and timely advice
Provide support, guidance, and feedback to advice staff and volunteers
Ensure consistently high quality of service
Manage the smooth practical running of advice sessions
Support advisers working across face to face, telephone, and web-based channels
Remote supervision of outreach advisers
Provide ongoing training to existing volunteers
Requirements:
Minimum of 2 years experience within Citizens Advice
Resilient
Strong team player
Eye for detail
Great people skills
Excellent written and verbal communication skills
Ability to use a range of IT systems
Thrive in a busy environment
Positive outlook
Understanding and commitment to the aims and principles of Citizens Advice
Own transport required
Nice to have:
Keen interest in and some experience of supporting colleagues in their professional growth
Experience in developing skills needed to help clients effectively