Trainee - Concierge

• Responsible for the day-to-day services of the Concierge and Bell operations
• Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area
• Always providing service with a smile

• Assisting guests and patrons by opening their car doors in the absence of the Doorman
• Maintains the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to Bell Captain and FO Managers
• Perform daily Concierge and Bell Service duties
• Providing hotel guests with information about local attractions
• Providing hotel guests with reservations-making at restaurants and attractions
• Providing hotel guests with information about services and facilities of hotel
• Assisting hotel guests with ground transportation arrangements
• Escort arriving and departing guests in a pleasant and respectful manner
• Ensures extreme care and attention when handling guests’ personal items
• Delivery of packages and luggage for internal and external guests
• Maintains short-term and long-term luggage storage
• Maintains smooth traffic at the Hotel’s forecourt in the absence of Doorman
• Ensures to utilize the Bellman Movement Log for all completed guests’ requests for the day
• Greet arriving guests and provide direction and escort to the Front Desk
• Assists departing guests for transportation arrangement or luggage storage requests
• Always offering further assistance for all guests
• Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties
• Attend daily briefing and 15 minutes training
• Performing the doorman duties as assigned by Bell Captain or FO Managers
• Ensure function sheet displayed on notice board is updated in the absence of Bell Captains
• Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby
• Deliver messages, mails and parcels to the guest’s room and administration offices
• Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly
• To inform Bell Captain for requisition should operational stocks run low
• Understanding of hotel’s safety features and procedures
• Maintain close and effective communication with other departments
• Maintain effective service in line with the Hotel’s Corporate Image
• Company’s Grooming Standard
• Standard Operation Procedures
• Departmental Policies
• Corporate Policies
• Cash/Bank Handling
• Process all payment methods in accordance with Accounting procedures and policies
• Follow property control audit standards and cash handling procedures (e.g., blind drops)
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
• Transport bank to/from assigned workstation, following security procedures
• Set up and organize cashier workstation with designated supplies, forms, and resource materials
• and maintain cleanliness of workstation at all times
• To ensure and follow established procedures and compliance as per LSOP guidelines
• Any other duties as may be assigned from time to time

Training, development, recognition, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being