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We’re looking for motivated and driven Traffic Control & Dashcam Monitoring Executives to provide real-time operational support for FlixBus services in India. This role is critical to ensuring seamless coordination between drivers, hosts, and internal teams, while actively monitoring safety through dashcam systems. You will play a key role in scaling our Traffic Control operations across North & South India, contributing directly to safe, reliable, and high-quality customer experiences. This role is a blend of Operations, Customer Support, Crisis Management, and Safety Monitoring, working closely with drivers, hosts, and cross-functional teams in a fast-paced, live-operations environment.
Job Responsibility:
Communicate with drivers and bus hosts via calls and messages to ensure smooth daily operations
Monitor live trips and dashcam alerts to identify safety violations, fatigue indicators, incidents, or anomalies
Review video footage and take immediate action when risks are detected
Proactively contact the Bus Driver or Host if signs of driver fatigue or unsafe behavior are observed
Track, log, and manage operational and safety issues through Salesforce tickets
Handle crisis situations swiftly to minimize operational and customer impact
Escalate high-risk or critical cases immediately without delay
Coordinate closely with Operations, Customer Support, and Global teams for issue resolution
Collaborate with internal and external stakeholders using MS Teams and chat tools
Maintain accurate and detailed documentation of alerts, findings, and actions taken
Ensure strict process adherence, proactively flagging any deviations or system issues
Demonstrate discipline, flexibility, teamwork, and ownership in a high-pressure environment
Requirements:
Graduate in any discipline (mandatory)
2–3 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background
Fluency in English (spoken & written) & Hindi is a must
Knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam is a strong plus
Proficient in handling email and phone-based support
Experience in ticketing tools like Salesforce is preferred
Basic knowledge of Excel or spreadsheet management for data tracking and reporting
Excellent communication and coordination skills
Multitasker, proactive, calm and confident under pressure during live incidents
Strong attention to detail and ownership
Willingness to work in 24/7 rotational shifts & during weekends
Nice to have:
Knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam
Experience in ticketing tools like Salesforce
What we offer:
Dynamic work environment
Competitive pay
Strong growth opportunities
Tech-driven approach
Opportunity to work in a rapidly scaling start-up
Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes
Hone your stakeholder management skills by interacting with international stakeholders