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Traffic Control & Dashcam Monitoring Executive

India, Bangalore · Job Posted January 29, 2026
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Job Description

We’re looking for motivated and driven Traffic Control & Dashcam Monitoring Executives to provide real-time operational support for FlixBus services in India. This role is critical to ensuring seamless coordination between drivers, hosts, and internal teams, while actively monitoring safety through dashcam systems. You will play a key role in scaling our Traffic Control operations across North & South India, contributing directly to safe, reliable, and high-quality customer experiences. This role is a blend of Operations, Customer Support, Crisis Management, and Safety Monitoring, working closely with drivers, hosts, and cross-functional teams in a fast-paced, live-operations environment.

Job Responsibility

  • Communicate with drivers and bus hosts via calls and messages to ensure smooth daily operations
  • Monitor live trips and dashcam alerts to identify safety violations, fatigue indicators, incidents, or anomalies
  • Review video footage and take immediate action when risks are detected
  • Proactively contact the Bus Driver or Host if signs of driver fatigue or unsafe behavior are observed
  • Track, log, and manage operational and safety issues through Salesforce tickets
  • Handle crisis situations swiftly to minimize operational and customer impact
  • Escalate high-risk or critical cases immediately without delay
  • Coordinate closely with Operations, Customer Support, and Global teams for issue resolution
  • Collaborate with internal and external stakeholders using MS Teams and chat tools
  • Maintain accurate and detailed documentation of alerts, findings, and actions taken
  • Ensure strict process adherence, proactively flagging any deviations or system issues
  • Demonstrate discipline, flexibility, teamwork, and ownership in a high-pressure environment

Requirements

  • Graduate in any discipline (mandatory)
  • 2–3 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background
  • Fluency in English (spoken & written) & Hindi is a must
  • Knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam is a strong plus
  • Proficient in handling email and phone-based support
  • Experience in ticketing tools like Salesforce is preferred
  • Basic knowledge of Excel or spreadsheet management for data tracking and reporting
  • Excellent communication and coordination skills
  • Multitasker, proactive, calm and confident under pressure during live incidents
  • Strong attention to detail and ownership
  • Willingness to work in 24/7 rotational shifts & during weekends

Nice to have

  • Knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam
  • Experience in ticketing tools like Salesforce

What we offer

  • Dynamic work environment
  • Competitive pay
  • Strong growth opportunities
  • Tech-driven approach
  • Opportunity to work in a rapidly scaling start-up
  • Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes
  • Hone your stakeholder management skills by interacting with international stakeholders
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