Trading Enablement Assistant

• Execute and confirm routine securities transactions initiated by customers
• Provide quality customer service addressing issues, trading strategies, market terminology, and account status
• Identify and recommend opportunities for process improvement and risk control development
• Serve as subject matter expert for the securities market
• Understand fundamental and technical information affecting the market
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of client service or trading experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to navigate multiple computer system windows, applications, and search tools
• Intermediate Microsoft Office skills
• Good attention to detail and accuracy skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to use empathy to understand client concerns, questions, and problems pertaining to financial transactions
• 1+ year of trading experience
• Brokerage industry experience
• Contact center experience
• Ability to process complex transactions and perform extensive research to resolve complex customer issues
• Ability to discuss digital enhancements to provide a better client experience

• Compliance with state law registration and licensing requirements
• FINRA licensing review process
• Enhanced financial fitness and criminal background standards
• Equal opportunity employer
• Disability accommodations available upon request
• Drug-free workplace