Tradewin Consultant Job at Tradewin (Bucharest)

Job Description

The employee will ensure the correct and timely completion of data / information in the operating system, will constantly communicate with members of other Expeditors offices, Tradewin, while offering exceptional support and assistance to our Customer Service departments.

Job Responsibility

Ensuring a continuous and correct flow of data, respecting the company's procedures
Timely and correct entry of data in the operating system, with great attention to detail
Tracking the status of the activity within the department and completing the new information in the system, ensuring their permanent updating in order to offer visibility to the clients and the Expeditors network
Ensuring a good collaboration with the clients by offering permanent solutions to their requests
Information processing only in accordance with Expeditors rules
Full understanding of the operational flow of the department and continuous attempt to improve problem areas
Following the clients' manuals (SOP, instructions) and carrying out the activity according to the instructions related to the requirements of each client
Ensuring the achievement of the performance indicators established within the company
Immediately inform managers of issues that require assistance and support
Guarantees the observance of the quality standards specific to the company and the industry
Respect the confidentiality of the data and the company's policies regarding this aspect
Compliance with Performance Indicators (KPIs) within Expeditors
Checking the accuracy of the managed documents and ensuring the compliance of the regulations according to the Expeditors policy
Maintaining complete and accurate records of client projects
Participate in the development and continuous improvement of Tradewin products
Professional communication with internal and external clients
Providing support and supervision for Tradewin team members based within the Bucharest Service Center

Requirements

To have good results in individual work, but also in the team
Be flexible and easily adapt to the work environment
Have initiative and the ability to develop solutions
To approach perfection work with details
Have the ability to work under stress
To respect the agreed deadlines for a certain activity
Provide quality results
Be motivated and very focused on his goal
To handle very well in conflict situations
Carry out high-level professional communication
To be oriented towards customer satisfaction
Express himself / herself with fluency in English (written and oral)
To be experienced in using the computer and various software applications
Have high quality standards.

What we offer

Meal Tickets
Health Plan: Medical
Life Insurance
Free shuttle service from/to Aviatorilor Metro station
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

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