Traders Administrator

• Handling telephone and email enquiries, offers, queries, shipping intentions, freight files, complaints, issuing contracts and managing traders’ correspondence and calendars
• Handling private and confidential correspondence and advising of current issues
• Day to day contact with regular customers/suppliers, developing relationships and demonstrating a high degree of professionalism
• Developing knowledge of customers’ businesses and suppliers’ capabilities
• Developing a basic knowledge of timber and timber products with both internal and external training
• Researching, collecting, checking, filing and maintenance of EUTR (EU Timber Regulations) documentation to ensure compliance
• Monitoring progress and checking documentation for CITES, Import Permits, L/C and Deposit contracts and buyer declarations
• Organising UK/worldwide travel itineraries, sourcing quotations for travel, obtaining visas, booking accommodation, car hire, parking, etc
• Producing documents/reports, ensuring traders fully prepared for meetings with clients/suppliers
• Maintaining shipping files, monitoring progress of contracts by liaising with shippers on a regular basis and updating buyers
• Liaise with administration department regarding procedures, completion of contracts, back orders and ensuring accurate records
• Negotiate freight rates as required, maintain freight rate files and provide analysis as required
• Maintaining claims file, calculating and negotiating claims, follow up on settlements, issue requests for debit/credit notes

• Administration background with natural communication skills
• An administrative background within logistics, imports, or exports would be advantageous
• Highly organised, with an assertive and professional approach to work
• Strong stakeholder and relationship building skills
• Brings strong attention to detail skills, able to deal with multiple contracts and associated paperwork

An administrative background within logistics, imports, or exports would be advantageous

• Competitive salary and annual pay review
• Opportunity to work for a small, committed team, with great people, who are collaborative and supportive