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As part of the Trader Voice Support Team within the BT Trader Voice Operations Centre (TVOC), this is an exciting opportunity to work within the area of Financial Trading. The role includes diagnosing and resolving customer issues specific to the BT Trading Platform and working on BT Trading projects such as new installations and complex upgrades. This role gives you the opportunity to collaborate with teams across BT, with our vendors/partners and interact directly with our customers.
Job Responsibility:
Providing best in class support to our BT Trading and Command customers via the Zendesk ticketing application
When required, acting as a Project resource for installations and complex upgrades
Supports incident management, prioritisation and diagnostics related activities, logically troubleshoots customer issues or incidents, and escalates issues if necessary
Encourages a healthy and professional relationship with suppliers and senior internal stakeholders, ensures excellence customers engagement
Contributes to the maintenance of IT Infrastructure components, tools or locations and executes the designs on services
Ensures that services are aligned to the client’s business requirements
Ensures adherence to all standards, processes, policies, and work instructions as determined across the BT Group