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Tradefloor Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Houston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business.

Job Responsibility:

  • Efficiently managing and resolving Tier 1 and 2 incidents
  • Troubleshooting various computer and network-related issues
  • Collaborating and escalating Tier 3 incidents when necessary
  • Recording all incidents using ITSM tools such as ServiceNow
  • Responding to customer inquiries through various channels including phone, Microsoft Teams, and email
  • Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment
  • Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools
  • Installing, configuring, and upgrading end-user software and hardware
  • Providing training and guidance to users and teams on best practices
  • Supporting global IT initiatives
  • Performing administrative tasks such as asset management, status reporting, and project planning

Requirements:

  • Proficiency in Mobile Device Management
  • Experience with ServiceNow ITSM
  • Proficiency in Office 365
  • Strong problem-solving abilities
  • Excellent communication skills
  • Strong understanding of trade floor operations
  • Previous experience in a similar role or environment
  • Relevant degree in Computer Science, Information Technology, or a related field
  • Ability to work flexible hours
  • Proven track record of team collaboration

Nice to have:

  • Previous experience in a similar role or environment
  • Relevant degree in Computer Science, Information Technology, or a related field
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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