Trade Support Analyst

• Maintain and support operational activities related to equity and ETF trading activity on the desk
• Manage emails/calls from traders, clients, clearing firms, etc
• leverage technology resources available to automate wherever possible to ensure prompt resolution of inquiries/issue
• Drive towards automation and continuous process improvement to ensure any issues that arise are resolved as quickly as possible
• Coordinate with technology team members to drive, test and facilitate automation opportunities and/or process improvements on the desk
• Leverage tools such as Excel, VBA, SQL and Python to improve reporting capabilities and increase the speed with which any variances are resolved
• Actively liaise with team members and our KYC team to facilitate client account opening and onboarding ensuring processes are seamless
• Troubleshoot and problem solve issues that may arise with trading activity on the desk
• Provide support to both customers and sales traders as needed

• Bachelor’s degree: specialization in finance or a related discipline preferred
• Minimum of three years of professional, co-op and/or internship experience in a trade support role required
• previous experience supporting or with exposure to, Foreign and Domestic Equities, ETFs and Equity derivatives. Fixed Income also a plus
• Demonstrated and strong experience with Excel required
• experience with VBA, Access, Python, and/or SQL preferred
• Proven ability to work in a fast-paced, team environment, meet deadlines, and work well under pressure
• Strong communication skills (verbal and written)
• ability to interact effectively with all levels of the organization
• Must be a self-starter, a quick learner, and resourceful in solving problems.
• Reliable and flexible team player with a positive demeanour

Experience with Euroclear, DTCC, CTM and/or Alert, or other trading programs, a plus

• Private healthcare with medical, dental, and vision benefits available.
• Further your learning and career development with our Education Assistance program.
• Employee Referral program for successfully referring high calibre talent to Susquehanna
• A lunch allowance stipend for each day you are in the office
• Regular social and community events including annual poker tournament.
• Susquehanna’s matching charity gift program