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Alter Domus is currently seeking an Associate Manager to join the Trade Settlement Support team. This is an exciting opportunity for candidates with a background in Financial Services who are looking to take the next step in their career by combining operational expertise with people leadership to work on a business-critical team. The Associate Manager role encompasses both daily trade settlement operational support while taking ownership of team performance, training and development, also recognizing and resolving problems, precisely evaluating potential risks, and determining corrective actions to maintain focus on client service and quality.
Job Responsibility
Develop and maintain proficiency in both external software systems and internal proprietary platforms to efficiently process trade documents and retrieve reports required for job duties
Coordinate with internal and external teams to ensure timely, accurate responses and resolution to inquiries
Manage process documentation, including entering and maintaining information through data entry or system uploads in line with record-keeping requirements
Ensure all work is completed accurately and on time, with clear escalation of issues to the appropriate business unit and management where necessary
Support ad-hoc assignments and requests from management and stakeholders, demonstrating flexibility and a solutions-oriented mindset
Partner with management by monitoring service delivery and team performance, identifying knowledge gaps, and driving meaningful changes that enhance client satisfaction and organizational efficiency
Foster a collaborative and inclusive team culture across local and global teams, actively encouraging knowledge sharing and a commitment to continuous learning and growth
Assist in allocating team members across work processes to ensure effective workload distribution and seamless operational coverage
Provide regular updates to managers and key stakeholders on team performance metrics and KPIs
Requirements
Degree-level education in a relevant area such as Finance, Accounting, Economics or Business-related field
Proven work experience in financial services, financial operations, or a related field, with some exposure to people management responsibilities or team coordination
Strong team spirit with the ability to work independently and use initiative when appropriate
Excellent written and verbal communication skills with strong organizational abilities and flexibility
High attention to detail with a commitment to accuracy
Exceptional time management skills with the ability to prioritize and meet deadlines in a high-volume, fast-paced environment
Strong analytical and problem-solving skills, with experience independently researching and resolving issues
High level of IT literacy, including advanced Microsoft Excel skills
What we offer
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan