Trade Services Associate

• Provide support in retention of existing clients and referral of international banking issues within trade services
• Issue, advise and direct collections in accordance with Trade Services standards
• Amend letters of credit and process documentation
• Identify opportunities for growth opportunity through client referrals
• Receive direction from leadership while developing understanding of trade services, policies, and procedures
• Process complex letters of credit documentation
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

6+ months of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of international trade experience or equivalent
• 3+ years experience or exposure to Bank Secrecy Act/Anti-Money Laundering (AML), Sanctions and Anti-boycott policies and procedures
• Certified Documentary Credit Specialist (CDCS) certification
• Knowledge of Uniform Customs and Practice for Documentary Credits (UCP), International Standard Banking Practice for the Examination of Documents (ISBP), Uniform Rules for Collections (URC) and related trade rules
• Experience in International Trade operations
• Quality control experience, including identifying discrepancies and red flags, mitigating compliance risks, and ensuring adherence to internal controls and procedures
• Strong attention to detail and accuracy skills
• Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
• Strong proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Excellent time management and organizational skills
• Ability to navigate and operate efficiently across multiple computer systems and applications

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement