Trade Service Associate

• Provide support in retention of existing clients and referral of international banking issues within trade services
• Issue, advise and direct collections in accordance with Trade Services standards
• Amend letters of credit and process documentation
• Identify opportunities for growth opportunity through client referrals
• Receive direction from leadership while developing understanding of trade services, policies, and procedures
• Process complex letters of credit documentation
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• 6+ months of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of international trade services experience or equivalent, with strong knowledge of trade finance products and processes, including letters of credit, collections, open account transactions, and related documentation handling
• CDCS (Certified Documentary Credit Specialist) certification preferred
• Proficiency in Microsoft Office skills (Word, Excel, and Outlook) and the ability to navigate multiple systems, applications, and tools
• Experience supporting trade operations, including static data maintenance, reporting, and metrics management
• Strong verbal, written, and interpersonal communication skills, with the ability to work effectively both independently and collaboratively across teams
• Proven ability to manage high-volume transaction processing, increasing operational complexity, and time-sensitive or high-value transactions in a production-driven environment
• Strong analytical and problem-solving skills, with the ability to identify issues, assess risks and recommend effective solutions
• Strong attention to detail with a focus on accuracy, risk mitigation and adherence to operational controls and compliance requirements
• Customer focused mindset with the ability to understand client needs, provide appropriate solutions, and identify referral opportunities
• Excellent organizational, prioritization and multitasking skills with the ability to manage competing priorities and meet deadlines

CDCS (Certified Documentary Credit Specialist) certification

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement