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Due to continued growth, we have a rare opportunity to join our dynamic team at Thurlow Nunn Distrigo, a leading automotive parts distribution company in Luton. We specialise in providing top-quality parts and exceptional service to our valued trade customers. As a Trade Parts Sales Specialist, you’ll play a vital role in supporting our local B2B business, providing expert advice and ensuring our customers have everything they need to succeed. As a Trade Parts Sales Specialist, you’ll be the go-to person for our trade customers, assisting them with their parts requirements and offering tailored solutions to meet their business needs.
Job Responsibility:
Providing exceptional customer service to our trade customers, building strong relationships based on trust and expertise
Identifying customer needs and recommending appropriate parts and accessories
Assisting customers in finding the right products, providing detailed product information, and offering suitable alternatives when necessary
Processing orders accurately and efficiently, ensuring timely delivery to customers
Proactively identifying opportunities to upsell and cross-sell products, increasing revenue and customer satisfaction
Resolving customer queries, concerns, and complaints promptly and professionally
Maintaining up-to-date knowledge of our product range, industry trends, and competitor offerings
Requirements:
Previous experience in automotive parts sales or a similar B2B sales role is highly desirable
Strong knowledge of automotive parts and accessories, particularly in the trade market
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Proven track record in delivering exceptional customer service
Self-motivated and target-driven, with a passion for sales and achieving results
Ability to work effectively in a fast-paced, team-oriented environment
Strong problem-solving skills and attention to detail
Proficient computer skills, including experience with sales software and inventory management systems
What we offer:
Competitive salary with performance-based incentives
Opportunities for career growth and development within our expanding organisation