Trade Floor Service Delivery Manager, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves ensuring the efficient delivery of the HSBC Voice Trading platform, leading a team, ensuring compliance with policies, collaborating with stakeholders, and managing system performance, budgets, and vendors. The position aims to align IT services with organisational goals and maintain documentation and compliance.

Job Responsibility:

Ensure the efficient delivery of the HSBC Voice Trading platform across the region, meeting agreed delivery dates and ensuring quality standards are met
Lead and mentor a team of delivery professionals, fostering a culture of collaboration, innovation, and continuous improvement
Ensuring processes and documentation is up to date and valid
Ensuring all Compliance Assurance and Policy obligations are adhered to in relation to the delivery of the HSBC voice trading service
Collaborate with business leaders and stakeholders to align IT delivery services with organisational goals and requirements
Close collaboration and working with voice trading stakeholders to drive the continuous development of the service
Performance monitoring, analyse service delivery metrics and KPI’s, providing regular reports and recommendations for improvement
Budget management, assist in preparation and management of the IT budget, ensuring cost-effective service delivery
Change management, manage change initiatives effectively, ensuring minimal impact on service delivery and business operations
Development of training and guidelines for delivery of HSBC voice trading solutions
Vendor management, collaborate with external vendors and service providers to ensure optimal service performance and compliance with contracts
Stakeholder management, organise desk end training in relation to tools and systems provided directly to users
Leading stakeholder meetings for requirements gathering
User acceptance testing, production acceptance and sign-off

Requirements:

Experience in IT Service delivery management, with experience in a regional or multi-site role preferred
Strong understanding of IT infrastructure applications, and service management principles
Proven ability to lead and motivate teams, fostering a positive work environment
Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders
Strong analytical and problem-solving abilities, with a focus on delivering solutions that meet business needs
Defining and delivering regional voice trading solutions, including processes and procedures for sign off by the Co-Global Head of Trade Floor & Media Recording and Trade Floor Voice & Media Compliance Engineering Manager
Ensure that HSBC is compliant to all regulatory, risk and audit requirements
Management of voice trading project service requests
Be willing to work weekends to oversee delivery of the platforms

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 19, 2025

Expiration:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Trade Floor Service Delivery Manager

HSBC

Location:Hong Kong, Kowloon City

Category:IT - Administration

Contract Type:Employment contract