Trade Documentation Assistant Manager, Office Angels

Office Angels

Location:
United Kingdom, City of London

Category:
Office Administration

Contract Type:
Not provided

Salary:

50000.00 - 55000.00 GBP / Year

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Job Description:

Are you a seasoned leader with a passion for international trade and exceptional customer service? Our client, a prominent not-for-profit organisation, is seeking a Trade Documentation Assistant Manager to drive operational excellence and innovation in trade documentation services. This is your chance to make a significant impact in a vital industry!

Job Responsibility:

Lead and line manage a team of 13 trade documentation issuing staff
Collaborate with team supervisors to ensure compliance with regulatory bodies and enhance service delivery standards
Drive strategic planning and identify growth opportunities within trade documentation services
Supervise and mentor Documentation Officers, conducting performance reviews and facilitating continuous development
Foster a collaborative, high-performing team culture aligned with our core values
Act as an escalation point for complex customer queries and complaints
Build and maintain strong relationships with core clients, software providers, and regulatory bodies
Represent the organisation in external forums and certification networks
Collaborate with finance and other departments on pricing updates and service innovations
Ensure all documentation processes meet legal and regulatory standards
Support audit preparation and reporting, introducing mandatory procedure changes, as necessary

Requirements:

Proven experience in team leadership and operational management
Excellent customer service and stakeholder management skills
Strong decision-making and problem-solving abilities
Proficiency in CRM systems and Microsoft Office
Technical knowledge of trade documentation (ATA Carnets, Certificates of Origin) - Desirable
Project management experience - Desirable

Nice to have:

Technical knowledge of trade documentation (ATA Carnets, Certificates of Origin)
Project management experience

What we offer:

New Role, New Opportunities!
Happy Team Members!
Stunning Office Space!
Skill Development!
Flexibility!
Generous Time Off! - 25 days holiday + 8 bank holidays
Comprehensive Benefits! - Including a money purchase pension scheme, life assurance, employee assistance programme, and more!
Wellness Perks! - Free tea, coffee, and fruit onsite, plus an eye care voucher after probation
Additional Financial Support! - Interest-free season ticket loan and rental deposit scheme
Fitness Opportunities! - Corporate arrangements with local fitness facilities
Health Benefits! - Private medical health insurance options available

Additional Information:

Job Posted:
June 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Trade Documentation Assistant Manager