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We are looking for a highly organized and detail-oriented Trade Desk Officer to join our client services team. This position plays a key role in supporting financial advisors, ensuring smooth client onboarding, executing investment trades accurately, and coordinating with custodial partners to resolve operational issues. As the team evolves, this role will become an integral part of our service model—helping maintain high standards of accuracy, responsiveness, and client care.
Job Responsibility:
Prepare, process, and track new client investment account applications and onboarding paperwork
Ensure all required forms are complete, compliant, and submitted accurately
Coordinate with clients and advisors to obtain necessary documentation and signatures
Execute trades in client accounts based on advisor instructions and portfolio objectives
Maintain accuracy and compliance in all trade activity following firm-approved guidelines
Monitor trade confirmations, settlements, and allocations for accuracy
Act as the primary liaison with custodial service teams to resolve account issues and process service requests
Research and troubleshoot operational or account discrepancies proactively
Provide direct support to advisors for account maintenance, paperwork, and service inquiries
Assist clients with routine account service items such as beneficiary updates, address changes, or account access issues
Maintain clear communication and excellent follow-through to ensure a positive client experience
Requirements:
1–3 years of experience in financial services, wealth management, brokerage operations, or similar roles
Strong understanding of investment accounts (IRAs, taxable accounts, trusts, etc.)
High attention to detail and accuracy, especially with trades and documentation
Ability to manage multiple tasks under tight deadlines
Excellent written and verbal communication skills
Proficiency with Microsoft Office and ability to learn custodial and CRM systems
Nice to have:
Experience with major custodians (e.g., Charles Schwab)
Exposure to trade execution, portfolio operations, or compliance functions