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Come and join us as a Trade Counter Assistant and help us to exceed customer expectations and share our success in a committed and friendly environment. As a Trade Counter Assistant you’ll be committed to delivering an outstanding level of service. The Trade Counter Assistant will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! Our Trade Counter Assistant roles are often the first step into a rewarding career with us.
Job Responsibility:
Dealing with all aspects of customer queries, in a quick and timely manner
Sourcing parts, processing orders, chasing orders and dealing with queries
Maintain excellent relationships with customers
Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
Any projects on an ad hoc basis as requested by the Trade Counter Manager
Requirements:
Ideally some experience working in a customer service environment
Proficient in basic IT in order to learn our computer systems and processes
Able to deal with customers, external suppliers and carriers in a professional and friendly way
Have a positive, can do attitude, and enjoy working as part of a team
What we offer:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion