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In this role and as part of our Single Source Leasing team, you will work with our truck drivers to lease them new and used tractor trailer equipment. You will also work with our terminals, truck and trailer repair shops, and trailer manufacturers, acting as a liaison between them and providing exceptional customer service. If you have an entrepreneurial spirit and are looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you.
Job Responsibility:
Assisting truck drivers by scheduling equipment service appointments, monitoring service progress, calculating charges, and setting up monetary deductions
Actively working on drivers’ behalf to help mitigate costs during repairs on equipment
Managing tractor/trailer inventory using Single Source Leasing’s tracking systems, Google docs, and spreadsheets
Consulting with repair facilities and acting as a liaison between drivers and shops
Continuously communicating with truck drivers, responding to issues in a timely manner and providing information about other available services and programs as appropriate
Evaluating tractor and trailer equipment to calculate fair market value
Analyzing reports to ensure accurate information processing
Requirements:
Understanding, working with, and the ability to grasp mechanical concepts (tractor trailer mechanical knowledge is preferred but not required)
Demonstrated knowledge of diesel engine systems and flatbed trailer equipment, including maintenance, inspection, and troubleshooting
Customer service-oriented
Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence
Mathematical aptitude
Ability to interact with truck drivers, terminals/agents, vendors/customers, co-workers, and internal departments
Ability to work under pressure
Positive attitude and friendly demeanor
What we offer:
Performance-based bonus plan
Complete benefits package including medical, dental, vision, and life insurances