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Better Cotton is the world’s largest cotton sustainability programme. We exist to make global cotton production better for the people who produce it, the environment it grows in, and the sector’s future. We work with farmers, ginners, traders, brands, and retailers to deliver traceable, sustainable cotton at scale. The credible uptake of Better Cotton is key to meeting our ambitious 2030 strategy, and is essential for contributing to farmer capacity building through member funding derived from retailer and brand sourcing of Better Cotton. The Traceability Manager ensures a seamless and valuable user experience for Better Cotton’s traceability platform. By leading on functional requirements gathering, platform enhancements and scoping new traceability innovations, the role directly contributes to the organisation’s mission of improving transparency and accountability in the cotton supply chain. This position drives innovation, user satisfaction, and operational efficiency through strategic planning, stakeholder engagement, collaborative consultation and technical oversight.
Job Responsibility:
Lead on the development and implementation of platform improvements to enhance ease of use and value experienced by retailers and suppliers using the traceability system
Obtain, analyse and report on user feedback of platform features and functionality, identifying solutions for key issues
Lead internal and external workshops and consultations to define and document new requirements, to improve platform performance and user satisfaction
Plan, budget and prioritise implementation of roadmap or new requirements working with the BCI IT team and external technology partners to deliver new features or system changes
Coordinate with training and communications to launch new features or system changes and ensure successful user adoption
Manage the assessment, selection, testing and implementation of emerging traceability technologies to support the organisation’s strategic goals
Conduct market scans and technology horizon-scanning to identify innovative solutions to enhance our traceability offering
Maintain strong relationships with vendors and provide ongoing support during onboarding and implementation
Requirements:
University degree (or equivalent experience) in a relevant field such as supply chain management, information systems, sustainability, or agricultural sciences
Demonstrated experience in textile or agricultural supply chains, with a strong grasp of how traceability systems operate in practice
Product management experience including product strategy, requirements gathering, road mapping and testing
Proven ability to work with or design digital traceability tools and platforms that support data capture, integrity, and reporting
Familiarity with chain of custody models and assurance practices (e.g., physical segregation, mass balance, book and claim)
Proven line management experience with responsibility for mentoring, performance management, and supporting the professional growth of team members
Skilled at planning, delivering, and reviewing projects independently, ensuring timelines, budgets, and quality standards are met
Excellent verbal and written communication skills, with the ability to explain complex systems and concepts to both technical and non-technical audiences
Fluency in English required
Nice to have:
Experience working in international, multicultural, or mission-driven environments
Fluency in Portugues will be highly regarded
French, Spanish, Hindi, Urdu and/or Mandarin is valued
What we offer:
Competitive salary
Hybrid working/Remote – location dependant
The opportunity to work from anywhere in the world for up to one month per year
Flexible working, with core hours from 10 am to 4 pm local time
Continuous learning and development
Pension scheme
Annual leave, plus Bank Holidays and a further 3 days off over the end of year period
Enhanced parental benefits
A warm, positive working environment where everyone is valued
The opportunity to make your mark and make a difference
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