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TPM Case Manager

https://www.hsbc.com Logo

HSBC

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Location:
Poland

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Third Party Management (TPM) is the process of identification, assessment, remediation, and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks to reduce administration burden and ensure first time accuracy.

Job Responsibility:

  • Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship
  • Build an understanding of the engagement, the service and the risks associated with engagement categories
  • Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner
  • Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues
  • Completion of agreed control tasks on behalf of the TPEM
  • Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs
  • Provide guidance to the TPEMs to ensure adherence to policies and processes
  • Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or your team lead

Requirements:

  • Experience within a risk management role, preferably within third party management
  • Strong relationship management experience
  • A good understanding and experience of the Global Businesses and Global Functions within a Bank
  • A good understanding of the regulatory environment within the region and knowledge of 3rd party risk
  • Demonstrable examples of teamwork and collaboration with internal and external customers
  • Attention to detail and proactive awareness of internal and external policies
  • Have excellent communication, coaching and influencing skills with peers, subordinates, and suppliers

Nice to have:

  • Financial services experience or at a regulatory agency or major consulting firm is desirable
  • Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial
What we offer:
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Additional Information:

Job Posted:
December 28, 2025

Expiration:
March 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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