Tow Truck Operator

• Responding to road service calls, loading, transporting and unloading vehicles
• Helping to represent the NRMA brand by understanding the needs of the customer and demonstrating customer-first service solutions
• Utilising towing and transportation expertise to analyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle according with safety standards and tow truck regulations
• Ensure clear and appropriate communication with members, ensuring member safety and excellent customer service
• Maintain tools, uniforms and equipment so that presentation is kept to a high standard
• Actively contribute to working groups, toolbox talks, trials and committees to enhance operations

• A full valid NSW Medium Rigid Driver’s License (or higher)
• A valid Tow Truck Driver’s Certificate or be eligible to obtain one prior to commencement
• Flexibility to work on a rotating roster over a 7-day week (including public holidays) – for 12-hour shifts between 6am – 8:00pm
• Exceptional customer service skills and demonstrated experience to work effectively across diverse communities
• Knowledge and understanding of safe work practices with the ability to follow safe work procedures
• Excellent communication and active listening skills
• A strong team player with a flexible and robust attitude, together with a positive mindset
• An ability to adapt to change and work within new and changing parameters

A passion for transportation, cars or trucking and/or relevant experience in the industry

• Industry-leading Tow Training program at the new NRMA Towing Centre for Excellence including full training and support to obtain your Tow Truck Certificate
• Full training and support provided at the NRMA Towing Centre, including ride-along coaching with experienced drivers
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us