CrawlJobs Logo

Touring Assistant Team Leader

fctgcareers.com Logo

Flight Centre Brand

Location Icon

Location:
Japan , Tokyo

Category Icon
Category:
Logistics

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As Touring Assistant Team Leader you will manage a diverse workforce across our Operations Department to ensure success and efficiency in day-to-day procedures. You will make tangible contributions to the advancement of organisational goals and practices, by ensuring that members of staff adhere to these for successful implementation. Most importantly, you endeavour to sustain and motivate an Operations team, including guides, that delivers amazing experiences to our clients’ travellers.

Job Responsibility:

  • Directly handle scheduling and management of the Touring Executive
  • Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts
  • Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required
  • Handle and manage service quality on daily operations and workload distribution
  • Ensure quality improvement by organising trip checks and inspections
  • Participate in recruiting of internal/external candidates and evaluate team members
  • Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints

Requirements:

  • 3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required
  • Degree in tourism and hospitality is an advantage
  • Fluent in national local language and intermediate to advanced level of written and spoken English
  • Well-developed problem-solving skills
  • Empathetic, motivational leadership skills
  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
  • High attention to detail and strong time/priority management skills
  • Customer centric with commitment to high standards of service delivery
  • Able to work both independently and in a team environment
  • Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
  • Able to adapt to uncertainties and changes and remain calm under pressure
  • Personally aligned with Discova’s company purpose and values
  • Proficiency with Microsoft Office applications and Discova’s systems would be an advantage

Nice to have:

  • Degree in tourism and hospitality is an advantage
  • Proficiency with Microsoft Office applications and Discova’s systems would be an advantage
What we offer:
  • Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
  • Real opportunities across a global network of brands—we promote from within and invest in your development
  • Access to LinkedIn Learning with 24,500+ courses
  • individualized development pathways
  • Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
  • We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
  • Corporate Social Responsibility program
  • paid parental and volunteer leave
  • We're committed to protecting the environment essential to tourism's future

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Flight Centre Brand - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
Unlock more languages and countries
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Touring Assistant Team Leader

After Care Sales Consultant

Global Touring After Sales Care Consultants are the front line in delivering exp...
Location
Location
Australia
Salary
Salary:
Not provided
fctgcareers.com Logo
Flight Centre Brand
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience and a passion for sales
  • Exceptional customer service skills
  • High level of attention to detail
  • Excellent relationship and time management skills
  • Professional written and verbal communication skills
  • Some travel required - domestic with some international
  • Ability to think outside the box, be proactive and use initiative
  • Actively live the Global Touring Brands and support the growth of the business
  • Ability to work autonomous with little direction
  • Passion for travel and the Topdeck, Back-Roads and Grasshopper product range
Job Responsibility
Job Responsibility
  • Identify opportunities to sell additional products and services for Topdeck, Back-Roads and Grasshopper existing customers/bookings
  • Ownership and accountability for the booking process from start to finish
  • Proactively follow up existing bookings to drive additional revenue, ensure readiness for travel and reduce cancellations
  • Effectively manage all communication channels as required (phone, email, chat, social)
  • Handle cancellation requests with a retention-focused approach, offering alternatives where appropriate
  • Ensure customers are fully prepared for travel by managing documentation, payments, visa guidance and pre-departure communications
  • Contribute to aftercare KPIs including retention, ancillary revenue, payment completion and customer satisfaction
  • Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around, internal and external communications, social media where required
  • Ensure all processes and procedures are read, understood and adhered to, not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams (CST)
  • Continuously Strive for a high standard of customer service and customer experience
What we offer
What we offer
  • Generous domestic and international travel discounts for you, your family and friends
  • Career development and growth opportunities with supported training and development to grow your skillset
  • 2 days paid leave per year for volunteer opportunities of your choice
  • Your birthday off
  • Annual Free Trip
  • Access to retail discounts and Flight Centre Travel Group benefits programmes
  • Employee Assistance Program
  • Great working culture working with people who are passionate about travel
  • Fulltime
Read More
Arrow Right

Contracting Executive

Discova is looking for a Contracting Executive to join our Tokyo team. You will ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
fctgcareers.com Logo
Flight Centre Brand
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor Degree in Tourism, Sales & Marketing or 1+ years experience in Tourism Industry
  • An understanding of the inner workings of the travel industry and comprehensive travel industry knowledge
  • Good command of both written and spoken English and local language
  • Attention to details and preciseness in maintaining record and database
  • Excellent organizational skills with the ability to be flexible and implementing change when needed
  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
  • Well-developed and problem-solving skill
  • Customer centric with commitment to high standards of service delivery
  • Strong interpersonal and presentation skills across culture
  • Proficient with Microsoft Office applications
Job Responsibility
Job Responsibility
  • Live the product strategy ensuring Discova has a competitively priced and comprehensive offer matched to sales demand and targets
  • Conduct competitor research and benchmarking incoming contracts and promotion to ensure Discova’s offer is relevant, competitive, and unique for our different sales markets and partners
  • Work with key suppliers and Discova’s team to collect all needed tour information and picture material for product brochures
  • Assist Leader with day to day key Product Sourcing activities
  • Enroll suppliers through the supply enrollment process and contact Suppliers to contract rates and availability
  • Live and breathe Responsible travel policies and encourage others to do the same
  • Develop lasting relationships with suppliers to ensure Discova’s clients receive excellent on-the-ground support
  • Consistently upskill and keep updated with all Discova Products and Services
  • Fulltime
Read More
Arrow Right

Customer Sales Consultant

Global Touring Customer Sales Consultants are the front line in delivering exper...
Location
Location
Australia
Salary
Salary:
Not provided
fctgcareers.com Logo
Flight Centre Brand
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience and a passion for sales
  • Exceptional customer service skills
  • High level of attention to detail
  • Excellent relationship and time management skills
  • Professional written and verbal communication skills
  • Some travel required - domestic with some international
  • Ability to think outside the box, be proactive and use initiative
  • Actively live the Global Touring Brands and support the growth of the business
  • Ability to work autonomous with little direction
  • Passion for travel and the Topdeck, Back-Roads and Grasshopper product range
Job Responsibility
Job Responsibility
  • Actively sell all Topdeck, Back-Roads and Grasshopper Products and are responsible for all aspects of the booking from initial enquiry to trip departure
  • Full ownership and accountability for the booking process from start to finish
  • Work towards individual and team sales KPIs including conversion, revenue, response times and customer satisfaction metrics
  • Use a consultative sales approach to identify customer needs, overcome objections and recommend the most suitable products
  • Up sell where possible (e.g. flights, insurance, additional services as required)
  • Effectively manage all communication channels as required (phone, email, chat, social)
  • Ensure all processes and procedures are read, understood and adhered to, not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams
  • Continuously Strive for a high standard of Customer Service and Customer Experience
  • Actively build rapport with key agents to facilitate relationships and repeat bookings
  • Attend travel and trade shows/ EXPOS as required - this may require time away from home
What we offer
What we offer
  • Generous domestic and international travel discounts for you, your family and friends
  • Career development and growth opportunities with supported training and development to grow your skillset
  • 2 days paid leave per year for volunteer opportunities of your choice
  • Your birthday off
  • Annual Free Trip
  • Access to retail discounts and Flight Centre Travel Group benefits programmes
  • Employee Assistance Program
  • Great working culture working with people who are passionate about travel
  • Fulltime
Read More
Arrow Right

Operations Executive

As a member of the Operations team, the Operations Executive plays a key role to...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
fctgcareers.com Logo
Flight Centre Brand
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor Degree or a degree in tourism and hospitality is an advantage
  • Experience in a DMC or tour operator is an advantage
  • Good command of both written and spoken English
  • An understanding and belief in Responsible Tourism is desirable
  • Excellent organisational skills with the ability to be flexible and implementing change when needed
  • Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders)
  • Highly motivated, self-starter prepared to do whatever it takes to succeed
  • High attention to detail
  • Able to work under pressure and juggle multiple tasks and able to work outside office hours when required
  • Solution focused and great at problem solving
Job Responsibility
Job Responsibility
  • Book and operate tours with accuracy within budget
  • Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled
  • Make sure to keep strong relationships with suppliers
  • Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
  • Solve on the ground situations with initiative within agreed process
  • Be customer oriented and help improve satisfaction as well as Net Promoter Score
What we offer
What we offer
  • Exciting career progression globally
  • Fantastic and supportive team culture and social events
  • Fulltime
Read More
Arrow Right

Temporary Warehouse Assistant

Temporary role supporting the ALDI Divisional Warehouse Office with Warehouse As...
Location
Location
United States , Center Valley
Salary
Salary:
27.75 USD / Hour
stores.aldi.us Logo
Aldi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma / GED required
  • A minimum of 1 year of relevant experience required
  • Or, a combination of education and experience providing equivalent knowledge
  • Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role
  • Gives attention to detail and follows instruction
  • Ability to stay organized and multi-task efficiently
  • Ability to work both independently and within a team environment
  • Establishes goals and works toward achievement
  • Effective time management
  • maximizes productivity
Job Responsibility
Job Responsibility
  • Provides administrative support to leadership and assists with hiring related activities
  • Cooperates and interacts effectively through ongoing communication and exchange of relevant information with leaders, co-workers, District Managers, store and warehouse employees
  • Works cooperatively with contract haulers, suppliers, and service companies to maintain a successful partnership
  • Creates reports as required to provide information for management decision making
  • Maintains accurate store truck schedules, tour plans, and order due times, as required, in applicable programs
  • Works proactively to identify, investigate, and report irregularities within designated area of responsibility
  • Conducts training and cross training of knowledge and expertise within area of responsibility
  • Assists team with additional responsibilities, as designated by the leader, to ensure proper coverage
  • Maintains an efficient and well-organized filing system for the department and ensures items are archived and disposed of per company guidelines
  • Communicates with internal and external auditors as necessary
What we offer
What we offer
  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Discount Program
  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 7 Paid Holidays
  • Up to 6 Weeks Paid Parental Leave at 100% of pay
  • Up to 2 Weeks Paid Caregiver Leave at 100% of pay
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Fulltime
Read More
Arrow Right

Executive Office Manager

This executive support position anticipates, plans, schedules, develops and impl...
Location
Location
United States , Kinston
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree with an emphasis in business, communications, or a related field
  • Candidates without a degree will be considered with 10+ years of experience
  • Minimum of 6 years of experience in an Executive Assistant role is preferred
  • Must be proficient with Microsoft Office Suite (Word, Excel, & PowerPoint)
  • Excellent verbal and written communication skills in English
  • Proficient in Google Workspace apps (Gmail, Gdocs, GSheets..)
  • 5% travel Domestic
  • Must possess excellent written and verbal communications skills
  • Ability to adapt in changing environment while managing multiple priorities
  • Demonstrated ability to work with accuracy, pay attention to detail, plan and organize events and produce accurate work products
Job Responsibility
Job Responsibility
  • Manage and monitor Leadership Teams’ calendars including scheduling meetings, appointments, travel, etc.
  • Coordinate and ensure travel arrangements are completed accurately
  • Maintain contact with executive(s) while travelling and inform them regarding any actual or potential change in travel relative to contract, travel schedule and weather conditions
  • Responsible for tracking the currency of work essentials such as passports, visas and licenses for VP
  • Maintain, update and publish group calendar. Maintain and update contacts for executive(s)
  • Prepare, process and maintain inventory of travel/expense reports for Executive Leaders
  • Perform a wide range of administrative functions including documentation draft and preparation covering correspondence, announcements, presentations, requests for payments and signed authorizations for action
  • Compose announcements/emails for Executive Leader approval and distribution
  • Proofread and edit emails and announcements for VP and Directors upon request
  • Establish and maintain working relationships with key contacts throughout executive(s) area of contacts
What we offer
What we offer
  • Competitive pay, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
  • Paid time off including personal time, holidays and a paid parental leave program
  • Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
  • Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
  • as well as the opportunity to participate in accelerated development programmes
  • and both national and international mobility
  • Relocation assistance for qualified positions
  • Fulltime
Read More
Arrow Right

Activity Leader

Bayswater Education is looking for experienced and enthusiastic Activity Leaders...
Location
Location
United Kingdom , London
Salary
Salary:
13.00 - 13.33 GBP / Hour
bayswater.ac Logo
Bayswater Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Eligibility to live and work in the UK at the time of contract commencing
  • Enhanced DBS Disclosure
  • Experience of working with groups of international students taking part in educational and/or activity programmes
  • Experience working on a Summer camp
  • Solid knowledge of safeguarding
  • Experience of safeguarding of children/young people
  • Experience of working in a team
  • Current First Aid certificate
  • An appropriate qualification (e.g., Playwork, Childcare or Sports Leadership)
  • Fluent in English
Job Responsibility
Job Responsibility
  • Planning, leading and supervising interesting and fun daytime and evening activities for our students
  • Taking groups of students on cultural and educational visits and excursions
  • Helping us to provide a mix of fun and educational offerings on our programmes
  • Providing information to the students at points of interest, giving learning opportunities where possible during excursions and visits to places of interest
  • Providing a fun, engaging and exciting experience for our students visiting the UK
  • Ensuring the welfare and safety of the group
  • Attending training prior to employment (paid)
  • Leading groups of students (adult and junior) on activities, excursions, and visits to museums/attractions
  • Delivering relevant and interesting information during these activities and excursions
  • Ensuring the safety and welfare of students during activities and excursions
What we offer
What we offer
  • Statutory holiday entitlement of 5.6 weeks holiday pro rata
  • A strong commitment to providing you with in-service support, training and professional development sessions
  • A bus pass or travel card will be provided for trips and excursions
  • Training & development programs
  • Opportunities for career growth within a global organization
  • People centric, inclusive culture with regular wellbeing and social activities
Read More
Arrow Right

Activity Leader

Bayswater Education is looking for experienced and enthusiastic Activity Leaders...
Location
Location
United Kingdom , Brighton
Salary
Salary:
12.50 - 13.00 GBP / Hour
bayswater.ac Logo
Bayswater Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Eligibility to live and work in the UK at the time of contract commencing
  • Enhanced DBS Disclosure
  • Experience of working with groups of international students taking part in educational and/or activity programmes
  • Experience working on a Summer camp
  • Solid knowledge of safeguarding
  • Experience of safeguarding of children/young people
  • Experience of working in a team
  • Current First Aid certificate
  • An appropriate qualification (e.g., Playwork, Childcare or Sports Leadership)
  • Fluent in English
Job Responsibility
Job Responsibility
  • Planning, leading and supervising interesting and fun daytime and evening activities for our students
  • Taking groups of students on cultural and educational visits and excursions
  • Helping us to provide a mix of fun and educational offerings on our programmes
  • Providing information to the students at points of interest, giving learning opportunities where possible during excursions and visits to places of interest
  • Providing a fun, engaging and exciting experience for our students visiting the UK
  • Ensuring the welfare and safety of the group
  • Attending training prior to employment (paid)
  • Leading groups of students aged 12-17 on activities, excursions, and visits to museums/attractions
  • Delivering relevant and interesting information during these activities and excursions
  • Ensuring the safety and welfare of students during activities and excursions
What we offer
What we offer
  • You are entitled to statutory holiday entitlement of 5.6 weeks holiday pro rata
  • A strong commitment to providing you with in-service support, training and professional development sessions
  • Dependent on location and availability, accommodation will be provided
  • A bus pass or travel card will be provided for trips and excursions
  • Training & development programs
  • Opportunities for career growth within a global organization
  • People centric, inclusive culture with regular wellbeing and social activities
  • Fulltime
Read More
Arrow Right