Touring Assistant Team Leader Job at Flight Centre Brand (Tokyo)

Job Description

As Touring Assistant Team Leader you will manage a diverse workforce across our Operations Department to ensure success and efficiency in day-to-day procedures. You will make tangible contributions to the advancement of organisational goals and practices, by ensuring that members of staff adhere to these for successful implementation. Most importantly, you endeavour to sustain and motivate an Operations team, including guides, that delivers amazing experiences to our clients’ travellers.

Job Responsibility

Directly handle scheduling and management of the Touring Executive
Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts
Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required
Handle and manage service quality on daily operations and workload distribution
Ensure quality improvement by organising trip checks and inspections
Participate in recruiting of internal/external candidates and evaluate team members
Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints

Requirements

3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required
Degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
Well-developed problem-solving skills
Empathetic, motivational leadership skills
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
High attention to detail and strong time/priority management skills
Customer centric with commitment to high standards of service delivery
Able to work both independently and in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
Able to adapt to uncertainties and changes and remain calm under pressure
Personally aligned with Discova’s company purpose and values
Proficiency with Microsoft Office applications and Discova’s systems would be an advantage

Nice to have

Degree in tourism and hospitality is an advantage
Proficiency with Microsoft Office applications and Discova’s systems would be an advantage

What we offer

Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
Real opportunities across a global network of brands—we promote from within and invest in your development
Access to LinkedIn Learning with 24,500+ courses
individualized development pathways
Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
Corporate Social Responsibility program
paid parental and volunteer leave
We're committed to protecting the environment essential to tourism's future

Flight Centre Brand - All Job Offers

Select Country

Touring Assistant Team Leader

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Touring Assistant Team Leader

Mgr-Guest Relations

Regional Administrative Assistant

Duty Manager

Assistant Guest Relations Manager

Director Of Memory Care

Duty Manager

Executive Assistant

Duty Manager

Our AI answers in your language