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Tour Operator

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360 Resourcing Solutions

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Location:
United Kingdom , Brighton

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting to the Senior Tour Operator as part of the Edwin Doran Sports Tours Operations team, within this role you will be responsible for organising seamless tour experiences for up to 50 group Sports Tours per year. The tours travel all over the world with high concentrations in Europe, Caribbean, South Africa and Australasia. The role exists to ensure that the Customer receives a high level of personalised service and allow for extra touches to be made, which are key to maintaining the Edwin Doran Sports Tours brand. The role requires you to develop outline tour itineraries into detailed, often complex, tailor-made itineraries with granular information. You should be part of the team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made group sports tour itineraries to suit our customers’ needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier and customer relationships is key to this role.

Job Responsibility:

  • Manage customer’s needs from the moment a new Tour is agreed
  • Plan detailed and complex itineraries for multi-centre short and long haul tours
  • Use our existing contacts or source new accommodation, excursions & other tour elements
  • Co-ordinate sporting fixtures to the relevant team standards / level of play
  • Work closely with the Tour Manager to piece together a “once in a lifetime” trip for the team
  • Negotiate rates with suppliers & ground Service agents
  • Ensure all final itinerary details are prepared and given to the group
  • Work with overseas suppliers and ensure that all Health & Safety Audits are complete
  • Financially take responsibility for checking & authorizing tour payments to suppliers
  • Attend Fam Trips & visits to roadshows to keep product knowledge up to date & relevant
  • Work closely with the sales team to ensure that Tour requests are handed over accurately
  • Manage on call phone (within a rota)

Requirements:

  • A good understanding of Sports participation and the various needs of each sport, such as their playing surface, playing age regulations, size of teams / squads, across a broad range of sports to include
  • Rugby, Netball, Cricket, Hockey and Football
  • Knowledge or experience of Group Travel is advantageous
  • Hands on team player
  • A finisher with attention to detail
  • Well-travelled, ideally with a knowledge of sport participations needs
  • Excellent organization and planning skills
  • Commercial acumen
  • Experience of product research and analysis is useful
  • Knowledge of Excel, Outlook, Microsoft Office & Powerpoint essential
  • Ability to quickly learn systems, processes and procedures

Nice to have:

  • Knowledge or experience of Group Travel is advantageous
  • Experience of product research and analysis is useful
What we offer:
  • Hybrid working pattern between our office and homeworking
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday
  • tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Global recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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