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Tour Operator

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360 Resourcing Solutions

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Location:
United Kingdom , Brighton

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

For nearly 30 years, Masterclass have been delivering events across UK and Europe to over 3,000 students annually. From high calibre coaching sessions to tournaments and even local fixtures, they have the expertise to create a truly exceptional sports festival experience. Whether it’s netball in Spain, football in Holland or one of their many other events, the Masterclass team make sure everything runs smoothly. In fact, every aspect of a Masterclass event is designed for total peace of mind and to create memories that will remain long into the future.

Job Responsibility:

  • Work closely with the Tour Manager and administer their expectations from the moment a new tour is agreed, through to the post tour follow up by taking full ownership of the tour’s delivery and outcomes
  • Book and organise all individual components of a tour including, transport, accommodation, fixtures, excursions, meals and kit
  • Book and organise all event components including, sports venues, sports coaches, tournament schedules and reps
  • Lead our Masterclass Events at one of our key European destinations for up to two weeks at a time, 3 times a year
  • Plan detailed and complex itineraries for each group
  • Ensure all final itinerary details are prepared and given to the group at least 2 weeks in advance of travel
  • Work alongside local agents across the portfolio of destinations
  • Use our existing contacts or source new accommodation, excursions & other tour elements
  • As required negotiate rates with suppliers & ground service agents
  • Attending interim meetings over the pre tour period to develop the tour
  • Work with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate
  • Responsibility for checking payments to suppliers, working within the tour budget
  • Liaising with other departments to maintain credit control with both internal and external customers
  • Work closely with the Sales team to ensure that Tour requests are handed over accurately
  • To occasionally be part of the internal on-call rota system

Requirements:

  • Good understanding of UK and worldwide sports participation and the various needs of each sport, across a broad range of sports including one or more of
  • Rugby, Netball, Cricket, Hockey and Football
  • Knowledge or experience of Group Travel is advantageous
  • Well-travelled, ideally with a knowledge of sport participations needs
  • Ability to quickly learn systems, processes, and procedures
  • Excellent communicator coupled with the ability to deal directly with our customers and suppliers by email & phone in a professional manner
  • Ability to work under own initiative and to prioritise workload
  • Excellent organisation, prioritisation and administration skills
  • High level of numeracy and accuracy ensuring attention to detail
  • A methodical & analytical approach to work
  • Enjoys working with technology and problem solving
  • Ability to work well under pressure
  • Desire to meet and exceed deadlines
  • Strive to provide an excellent service to the client and all internal departments

Nice to have:

  • Knowledge or experience of Group Travel is advantageous
  • Well-travelled, ideally with a knowledge of sport participations needs
What we offer:
  • Hybrid working pattern between our office and homeworking
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday
  • tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Global recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands

Additional Information:

Job Posted:
May 11, 2026

Work Type:
Hybrid work
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