CrawlJobs Logo

Tour Operator

United Kingdom, Brighton · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

This position involves the responsibility for bookings to specific destinations, from the confirmation of the reservation to the completion of the tour and post tour follow up. This is an organisational and customer service role. Reporting to the Senior Tour Operator, the role exists to ensure that the customers receive a high level of personalised service and allow for extra touches to be made, which are key to maintaining the brands unique experience. The role requires you to develop tour itineraries into detailed, often complex, tailor made itineraries with detailed information and reservations. You would be part of the team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made itineraries to suit our customers’ needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier & customer relationships is key to this role.

Job Responsibility

  • Planning and booking detailed travel itineraries according to groups’ requirements
  • Work closely with the party leader to piece together a 'unique educational travel experience'
  • Dealing with all client file administration and telephone and e mail queries to specific destinations
  • As required negotiate rates with suppliers & ground Service agents
  • Ensure all final itinerary details are prepared and given to the group at least 4 weeks in advance of travel
  • Work with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate
  • Financially take responsibility for checking & authorising tour payments to suppliers, working within the tour budget
  • Work closely with the Sales team to ensure that tour requests are handed over accurately
  • Liaising with other departments to maintain credit control with both internal and external customers
  • To be part of the internal on-call rota system
  • Overseas travel as required, attend Fam trips and visits to roadshows to keep product knowledge up to date and relevant
  • Checking costings to make sure they match up with booking details and protecting the margin on your bookings
  • There may be a requirement to work additional hours in peak seasons

Requirements

  • Excellent customer service skills required with good written and spoken English and Numeracy (GCSE Mathematics)
  • The applicant needs to have commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to cope under pressure and respond to tight deadlines
  • A basic knowledge of Word and Excel is necessary
  • Desirable - Good level of spoken and written skill in French

Nice to have

Good level of spoken and written skill in French

What we offer

  • Hybrid working pattern between our office and homeworking
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday
  • tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Global recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Tour Operator

8 matching positions

Tour Operator

For nearly 30 years, Masterclass have been delivering events across UK and Europ...
Location
Location
United Kingdom , Brighton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good understanding of UK and worldwide sports participation and the various needs of each sport, across a broad range of sports including one or more of
  • Rugby, Netball, Cricket, Hockey and Football
  • Knowledge or experience of Group Travel is advantageous
  • Well-travelled, ideally with a knowledge of sport participations needs
  • Ability to quickly learn systems, processes, and procedures
  • Excellent communicator coupled with the ability to deal directly with our customers and suppliers by email & phone in a professional manner
  • Ability to work under own initiative and to prioritise workload
  • Excellent organisation, prioritisation and administration skills
  • High level of numeracy and accuracy ensuring attention to detail
  • A methodical & analytical approach to work
Job Responsibility
Job Responsibility
  • Work closely with the Tour Manager and administer their expectations from the moment a new tour is agreed, through to the post tour follow up by taking full ownership of the tour’s delivery and outcomes
  • Book and organise all individual components of a tour including, transport, accommodation, fixtures, excursions, meals and kit
  • Book and organise all event components including, sports venues, sports coaches, tournament schedules and reps
  • Lead our Masterclass Events at one of our key European destinations for up to two weeks at a time, 3 times a year
  • Plan detailed and complex itineraries for each group
  • Ensure all final itinerary details are prepared and given to the group at least 2 weeks in advance of travel
  • Work alongside local agents across the portfolio of destinations
  • Use our existing contacts or source new accommodation, excursions & other tour elements
  • As required negotiate rates with suppliers & ground service agents
  • Attending interim meetings over the pre tour period to develop the tour
What we offer
What we offer
  • Hybrid working pattern between our office and homeworking
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday
  • tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Global recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands
Read More
Arrow Right

Tour Operator

Reporting to the Senior Tour Operator as part of the Edwin Doran Sports Tours Op...
Location
Location
United Kingdom , Brighton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good understanding of Sports participation and the various needs of each sport, such as their playing surface, playing age regulations, size of teams / squads, across a broad range of sports to include
  • Rugby, Netball, Cricket, Hockey and Football
  • Knowledge or experience of Group Travel is advantageous
  • Hands on team player
  • A finisher with attention to detail
  • Well-travelled, ideally with a knowledge of sport participations needs
  • Excellent organization and planning skills
  • Commercial acumen
  • Experience of product research and analysis is useful
  • Knowledge of Excel, Outlook, Microsoft Office & Powerpoint essential
Job Responsibility
Job Responsibility
  • Manage customer’s needs from the moment a new Tour is agreed
  • Plan detailed and complex itineraries for multi-centre short and long haul tours
  • Use our existing contacts or source new accommodation, excursions & other tour elements
  • Co-ordinate sporting fixtures to the relevant team standards / level of play
  • Work closely with the Tour Manager to piece together a “once in a lifetime” trip for the team
  • Negotiate rates with suppliers & ground Service agents
  • Ensure all final itinerary details are prepared and given to the group
  • Work with overseas suppliers and ensure that all Health & Safety Audits are complete
  • Financially take responsibility for checking & authorizing tour payments to suppliers
  • Attend Fam Trips & visits to roadshows to keep product knowledge up to date & relevant
What we offer
What we offer
  • Hybrid working pattern between our office and homeworking
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday
  • tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Global recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands
  • Fulltime
Read More
Arrow Right

Tour Operator Assistant

WeRoad is a fast-growing startup disrupting the travel industry. The Tour Operat...
Location
Location
Italy , Milan
Salary
Salary:
800.00 EUR / Month
weroad.it Logo
WeRoad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in an administrative or operations role is a plus, but not required
  • Strong organizational skills and ability to manage basic administrative tasks
  • High attention to detail and accuracy
  • Comfortable working in a fast-paced, dynamic environment
  • Willingness to learn and ability to work independently with guidance
  • Proactive, positive attitude and problem-solving mindset
  • Basic knowledge of Google Sheets or strong willingness to learn
Job Responsibility
Job Responsibility
  • Support the Destination Operations Team in preparing upcoming departures, ensuring accuracy of travel and customer documentation
  • Assist with booking and confirming flights, hotels, and other direct services for group departures
  • Provide operational support to Travel Coordinators in case of on-site emergencies
  • Complete and maintain data entry within our product and operations management systems
  • Buy, update, and manage documentation related to flight and hotel tickets issued by WeRoad
  • Check and amend website copy and travel diaries in line with itinerary changes
  • Support day-to-day administrative activities of the Supply and Operations team
What we offer
What we offer
  • Meal vouchers (€8/day)
  • A vibrant co-working space, team buildings and meet-ups
  • Flexible working
  • Fulltime
Read More
Arrow Right
New

Community Sales Director

The Community Sales Director (“CSD”) is responsible for achieving and exceeding ...
Location
Location
United States , Palm Desert
Salary
Salary:
33.50 - 38.53 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One (1) or more years of related sales experience
  • Bachelor's degree from a four year college or university preferred
  • Must possess strong customer service skills, basic financial knowledge of revenue and profitability, strong computer and electronic file management skills and strong organizational skills
  • Must have the ability to maintain confidentiality
  • Must be organized, detail-oriented, and able to multi-task
  • As dictated by business needs, must be able to work flexible hours, including evenings, weekends, and holidays
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle)
  • Must possess valid driver's license
Job Responsibility
Job Responsibility
  • Achieving and exceeding the community’s monthly and quarterly revenue/sales targets
  • Developing the community’s internal and external marketing
  • Building the community’s strategic relationships with various referral sources to produce highly qualified inquiries
  • Promoting the leasing and marketing success of the community
  • Spend over 50% of time outside of the community generating inquires to meet and exceed monthly and quarterly revenue targets
  • Generate inquiries and move-ins from targeted referral sources by developing and maintaining relationships outside of the community, including but not limited to health care providers, hospitals, rehabilitation facilities, retirement and estate planners, real estate service providers, senior organizations, appropriate special interest groups, local civic groups/leaders and other community contacts
  • Collaborate with Executive Director ("ED") to forecast move-ins accurately
  • Facilitate training and continuous in-servicing for all community staff that may field an inquiry call or conduct a walk-in or scheduled tour
  • Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up and demonstrate sense of urgency regarding occupancy rates
  • Position ED or Resident Services Director ("RSD") as local experts on aging through facilitating introductions, joint sales calls, and strategic sales & marketing events
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Community Business Manager

The Community Business Director is responsible for managing financial aspects of...
Location
Location
Canada , Prince George
Salary
Salary:
Not provided
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or diploma in Accounting, Business, Finance or a related field or an equivalent combination of education and experience
  • Working knowledge of provincial employment standards practices
  • Three (3) or more years' work experience in business office management
  • Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve Company expectations and goals for the community
  • Ability to perform or learn budget analysis and variance reporting
  • Proficient in using Microsoft Office and ability to operate standard office equipment
  • Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle)
  • Must possess valid driver's license
  • Must satisfactorily meet and be in compliance with Atria Motor Vehicle Policy standards
Job Responsibility
Job Responsibility
  • Manage, in accordance with appropriate processes and procedures, collection and maintenance of resident data in Company systems, including but not limited to demographic and status changes, billing confirmations, and entering resident move in contracts
  • Manage the community's accounting finances, utilizing independent judgment and discretion to analyze and verify submitted expenditures and budgetary matters for community departments
  • Responsible for interviewing, hiring, training, developing, and evaluating assigned staff
  • Manage and direct all accounts receivable and accounts payable functions of the community
  • Coordinate with the Executive Director and Human Resources Manager/Director the on-site human resources and employment functions for the community, including but not limited to administrating employee leaves, advising and counseling on employment activities, including all hiring and on-boarding processes, training and education on specified employee benefits, performs payroll administration and ensuring employees' files are maintained in accordance with Atria Retirement Canada's policies and applicable law
  • Participate in month-end close processes of accrual preparation and analysis of general ledger and monthly financials in conjunction with Executive Director
  • Work in conjunction with the Executive Director with the preparation of operational and financial variance reports
  • Provide training and orientation to new employees and any applicable ongoing training for current employees
  • Work diligently toward the completion of special projects, requests, and assignments as appropriate
  • Assist in sales process by conducting inquiry tours and responding to general questions
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Business Office Director

The Community Business Director (CBD) is responsible for managing and supervisin...
Location
Location
United States , Levittown
Salary
Salary:
85000.00 - 97750.00 USD / Year
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or bachelor's degree in Accounting, Business, Finance or a related field and two (2) years of experience with business office functions
  • or an equivalent combination of education and experience
  • Three (3) to five (5) years in business office management, finance or accounting preferred
  • Working knowledge of general accounting, billing and collections and expense management practices
  • Working knowledge of federal and state employment laws
  • Able to clearly present information through the spoken word
  • Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions
  • Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication
  • Past history of solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the Company
  • Able to perform budget analysis and variance reporting
Job Responsibility
Job Responsibility
  • Maintains and oversees specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident agings, confirming level of care to billing accuracy, and resident demographic information
  • Responsibly manages and supervises all front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy
  • Assists the Executive Director with managing the community's operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the community
  • Manages and directs all accounts receivable, to include pursuit and follow-up of unpaid balances
  • Ensures correct coding of the community's accounts payable and accrues expenses as needed
  • Directs collection of on-site employee data related to, among other things, demographics, payroll, employee benefits and employee leave administration
  • Ensures employee files are maintained in accordance with Atria's policies and procedures as well as federal, state, and local regulations
  • Primary community responsibility for assistance with month-end close process
  • This would include, among other things, accrual preparation and analysis of general ledger/monthly operating statements
  • Works with Executive Director to fully understand operating results and trends
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Project Director Sales and Marketing

Are you a visionary leader with a passion for driving sales excellence and foste...
Location
Location
United States , Sedona
Salary
Salary:
Not provided
capitalvacations.com Logo
Capital Vacations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 10 years in a managerial role within the Timeshare industry, with a proven track record of success
  • Leadership Excellence: A natural leader with the ability to inspire and elevate teams
  • Customer-Centric Mindset: Exceptional customer service skills and a commitment to delivering value to every client interaction
  • Strong Communicator: Excellent verbal and written communication skills, with the ability to engage, persuade, and build strong relationships
  • Motivator and Innovator: You bring enthusiasm and energy to the sales floor, motivating your team and clients alike
  • Integrity: High moral standards and a commitment to ethical business practices
  • Organizational Mastery: Impeccable organizational skills, with attention to detail and a keen ability to manage multiple priorities
  • Flexible and Adaptive: Willingness to work a flexible schedule, including additional hours and weekends, as needed to meet tour flow and staffing demands
  • Ready to Travel: Ability and willingness to travel to ensure site success and team collaboration
Job Responsibility
Job Responsibility
  • Lead with Purpose: Provide strategic direction and dynamic leadership for sales associates and managers, ensuring the team consistently meets and exceeds performance goals
  • Ensure Compliance & Integrity: Work closely with the Compliance Department to resolve client concerns, ensuring ethical sales practices are maintained at all times
  • Cultivate a Winning Culture: Organize and lead daily sales meetings to motivate and align the team, while coordinating regular training sessions with the Training Managers to keep skills sharp and morale high
  • Drive Operational Excellence: Oversee the adherence to all company policies and procedures, ensuring a seamless sales operation that is efficient, compliant, and client-focused
  • Shape the Future: Take charge of hiring, and managing the sales team. Empower your staff through mentorship and clear communication, while holding the authority to discipline and make staffing decisions in line with company guidelines
  • Adapt and Innovate: Proactively identify opportunities to improve processes and enhance team performance. Be ready to roll up your sleeves and lead from the front when needed to ensure sales targets are achieved
  • Perform Other Duties as Needed: This role is diverse, and you’ll take on additional responsibilities that support the overall business goals and growth of the company
What we offer
What we offer
  • Unbeatable Compensation Plans: Enjoy some of the highest commission rates in the industry, with weekly payouts and opportunities for generous monthly bonuses
  • Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities
  • Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company
  • Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together
  • Flexible Work Schedules: We offer flexible scheduling options to accommodate your needs, including the ability to work weekends and holidays
  • Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, long-term disability, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays
  • Fulltime
Read More
Arrow Right
New

Sales Events Manager

Our Event Field Package Sales Manager is responsible for achieving performance q...
Location
Location
United States , Raleigh
Salary
Salary:
Not provided
capitalvacations.com Logo
Capital Vacations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • A minimum of a year of experience in sales, marketing, customer service, or related field is required
  • Vailed Driver's License (non-commercial)
  • Previous experience in the industry
  • Ability to multitask and to adapt in a fast-paced environment
  • Ability to interact effectively with the public and staff with enthusiasm and professionalism
  • Strong personnel and management skills and technical competency
  • Professional appearance
  • Highly self-motivated with dynamic energy and an inner competitiveness
  • Ability to take the initiative and effectively adapt to changes
Job Responsibility
Job Responsibility
  • Develops, implements, and rotates promotional concepts to prevent stale and saturated programs in the market
  • Uses innovative and proper techniques and/or protocol in brand design and scripts to direct high volumes of prospects to event booths
  • Must be familiar with all Company programs, systems, and resorts
  • Meets budgeted lead generation and tour goals for the company
  • Maintains a full comprehension of lead generation, including but not limited to targeting demographic locations and events that would be highly productive in both lead conversion and Bounce Back sales
  • Operates general office machinery (i.e., computer, copy machine, fax machine, etc.)
  • Completes all required Company training and compliance courses as assigned
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • Performs other related duties as assigned
What we offer
What we offer
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Fulltime
Read More
Arrow Right