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Tour Guide

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360 Resourcing Solutions

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Location:
United Kingdom , Staplehurst

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

15.00 GBP / Hour
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Job Description:

Wine Ambassador / Tour Guide for Balfour Winery, one of England’s most respected and pioneering wine producers, nestled in the heart of the Hush Heath Estate in Kent. The role involves delivering tours and tastings, selling wines, supporting the hospitality team, and acting as an ambassador at events.

Job Responsibility:

  • Deliver a topquality tour and wine experience to all guests and provide engaging, fun and educational vineyard tours and tastings, whilst maintaining a high level of professionalism
  • Actively sell our wines throughout the tour experience and ensure that groups are escorted back into the retail areas after the tour, highlighting offers and encouraging wine purchases
  • Set up and clear tasting rooms ahead of each experience, keeping a clean and tidy work area
  • Support the wider Hospitality Team at Balfour Winery when required by completing additional tasks, such as polishing glasses, serving in the restaurant, welcoming guests or supporting in the main tasting room or terrace
  • Act as an ambassador for Balfour Winery at local wine events, hosting tastings for the public and inspiring interest in our wines and visits to the estate
  • Deliver engaging, tutored wine tastings and experiences at client venues, supporting our corporate programme with confident, knowledgeable presentation
  • To the best of your ability, ensure all health and safety, security and emergency policies are adhered to
  • Helping to create a professional environment for staff to work in and for customers to enjoy

Requirements:

  • Flexible working over weekends and bank holidays is essential
  • Strong time management – being punctual and keeping experiences to time is essential whilst maintaining a relaxed atmosphere
  • Ability to adapt to change with creativity and progressiveness
  • Skilled at reading the room and adapting the tone, pace and detail to different audiences
  • Excellent communication and customer service skills
  • Attention to detail
  • A willingness to learn about viticulture and winemaking, alongside our range of awardwinning wines
  • Basic computer skills
  • An ability to work closely, supportively, and flexibly with other staff members

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Parttime
Work Type:
On-site work
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