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To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department. The role of a Tour Guide staff member is to effectively give information about the venue in an entertaining, engaging and informative way.
Job Responsibility:
Be knowledgeable about all parts of the stadium that are on the tour route and in the script
Greet guests as they enter assigned areas
Facilitate a group getting through the stadium in a safe and effective way
Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions
Maintain a professional image and pleasant demeanor at all time
Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience
Create and prepare specified tour material as needed
Work with fellow team members to keep tour route monitored in an effective manner
Ensure safety of our guests while waiting, on tour or in assigned areas
Requirements:
Have relevant customer service experience
Must have excellent interpersonal skills
Ability to demonstrate a positive and team-oriented attitude
Must be comfortable serving visitors of all backgrounds and age
Must be willing to be flexible with their schedule and daily assignments
Ability to stand for long periods of time and walk long distances
Non-traditional hours (Nights, Weekends & Holidays as necessary)