Tour Ambassador

• Greet all guests as they enter assigned areas
• Ensure safety of all guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city, visible landmarks
• Point out features of interest, speaking at length with regard, and answering related questions
• Conduct in-depth, specialized talks, and walking tours of the Observatory
• Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
• Work non-traditional hours, nights, weekends, and holidays – as necessary
• Perform other duties as assigned by leadership

• Must be at least 18 years old
• Minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
• Must be naturally personable, friendly, and welcoming
• Must possess the highest level of demonstrable professionalism and customer service
• A quick learner with ability to handle/prioritize multiple projects and meet deadlines
• Mastery of the English language (verbal and written)
• Excellent verbal and written communication skills
• Ability to effectively listen and take direction/instruction
• Ability to effectively communicate with team members and guests
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to stand for extended periods as well as constantly patrol the observatory floor
• Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
• Ability to lift items weighing up to 50 pounds

• Bachelor’s Degree or equivalent training
• NYC Tour Guide license
• Existing knowledge of NYC history and familiarity with NYC landmarks
• Multilingual
• Naturally creative and innovative
• Skilled in Microsoft Office Suite of applications (i.e., Excel
• PowerPoint
• Word)
• interest and proficiency in interactive presentations and social media
• An entrepreneurial spirit, coupled with an energetic and outgoing personality

401(k) plan