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Legends Global Logo Legends Global · Hospitality and Tourism

Tour Ambassador

United States, Dallas · Job Posted February 20, 2026
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Job Description

The Tour Ambassador is a dynamic, guest-facing role dedicated to creating memorable and engaging experiences for all visitors. Ambassadors guide tours, share history and unique insights, and serve as key representatives of both the venue and the Legends brand. This role requires strong communication, a passion for storytelling, and the ability to connect with diverse groups of guests, ensuring each tour is informative, safe, and enjoyable.

Job Responsibility

  • Greet and welcome guests with a friendly and professional demeanor
  • Ensure guest safety during tours and while in assigned areas
  • Lead interactive walking tours, delivering accurate and engaging facts about the venue, city, and surrounding landmarks
  • Present in-depth, specialized talks with clarity, confidence, and enthusiasm
  • Provide high levels of customer service, resolving guest concerns and escalating issues to a supervisor when necessary
  • Assist in creating and preparing tour materials and scripts
  • Clearly and confidently communicate to groups of various sizes, projecting a strong stage presence
  • Maintain knowledge of venue operations, history, and updates to provide accurate information
  • Support special events, VIP tours, and private group experiences as needed
  • Work flexible, non-traditional hours including nights, weekends, and holidays

Requirements

  • Bachelor’s degree preferred
  • 2–4 years of tour guide, guest services, or hospitality-related experience, preferably in attractions, entertainment, or sports environments
  • Exceptional customer service skills and a high level of professionalism
  • Strong verbal and written communication skills
  • multilingual abilities a plus
  • Confident public speaking skills with the ability to engage large groups
  • Local tour guide license preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • experience with interactive presentations and social media a plus
  • Energetic, outgoing personality with a creative and proactive approach
  • Strong organizational skills with the ability to manage multiple projects and deadlines
  • Familiarity with the area’s history and landmarks strongly preferred

Nice to have

  • Multilingual abilities
  • Local tour guide license
  • Experience with interactive presentations and social media
  • Familiarity with the area’s history and landmarks
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