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Tour Ambassador Supervisor

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Legends Global

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Location:
United States , Inglewood

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

22.00 USD / Hour
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Job Description:

The Tour Ambassador Supervisor reports to the Tour Operations Manager.

Job Responsibility:

  • Conduct deployment of Tour Guides and Tour Ambassadors at the start of each shift
  • Delegate tasks to Tour Guides and Tour Ambassadors in a courteous manner
  • Ensure proper staffing and breaks are given to Tour staff as required
  • Provide exceptional customer service to visitors of SoFi Stadium
  • Maintain a professional image and pleasant demeanor at all times
  • Conduct Box Office responsibilities not limited to Tour Ticket Electronic Sales, Ticket Redemption, and any general tour related questions
  • Setup and teardown of daily tour operation supplies (Ticket Scanners, Lanyards, Signs, and Field Activities)
  • Can learn and deliver the SoFi Stadium Tour according to the operating guideline to Guests in groups of various size ranges
  • Be knowledgeable about all parts of SoFi Stadium that are on the tour route and in the operating guideline
  • Facilitate Field Activities as needed
  • Lead Tour Guides and Tour Ambassadors during Events at SoFi Stadium
  • Facilitate a group getting through SoFi Stadium in a safe and effective way
  • Work with fellow team members to keep tour route monitored in an effective manner
  • Communicate with teammates and supervisors via 2-way radio
  • Ensure safety of all visitors
  • Other duties as assigned

Requirements:

  • Must be fully available on Saturday and Sunday
  • Must be able to work extended hours due to business requirements including early mornings, late nights, and holidays
  • High school diploma or equivalent
  • Able to work well within a team environment, offering assistance and support to team members as assigned
  • Able to communicate effectively
  • including the ability to receive and deliver detailed instruction
  • Ability to pass a background/drug test
  • Strong background in customer service
  • Strong interpersonal skills
  • can effectively communicate and relate to all levels within and outside the organization
  • creates and builds positive and productive relationships
  • Responds quickly and effectively to changing trends and circumstances
  • embraces change and welcomes fresh perspectives
  • learns from past mistakes and adjusts accordingly
  • Ability to manage appropriate steps to get projects completed
  • has strong abilities to organize people and processes
  • can create a plan for resourceful workflow
  • Can manage people and resources to get projects completed
  • has a strong ability to multi-task and keep order
  • Detail Oriented
  • Ability to work independently and/or in a team environment
  • Strong verbal and written communication skills
  • Must have computer skills: Microsoft Word, Excel.

Nice to have:

  • Bilingual
  • Experience in public speaking
  • Customer service background
  • Experience TicketMaster Host

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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