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The Total Rewards Analyst supports the day-to-day administration of benefits, compensation, and payroll-related processes as part of the Total Rewards & People Operations team. This role partners closely with Benefits, Compensation, Payroll, and People Operations to ensure employee questions are handled accurately and efficiently, and that core Total Rewards processes are executed consistently and in compliance with established policies and procedures. This is an excellent opportunity for someone early in their HR or Total Rewards career who is detail-oriented, service-minded, and eager to learn how benefits, compensation, payroll and people operations operate at scale.
Job Responsibility:
Support the administration of employee benefits programs by assisting with enrollments, data updates, audits, documentation, and employee inquiries
Handle inbound Total Rewards employee questions through the HR Zendesk ticketing system, providing accurate responses or routing issues appropriately
Assist with leave of absence administration tasks, benefits-related documentation, and routine follow-ups with vendors or internal partners
Provide support for compensation and payroll processes by documenting changes, validating data for accuracy in HRIS, and supporting reporting and audits
Perform regular audits and data checks across Total Rewards and People Operations systems to ensure accuracy and compliance
Maintain and update documentation, job aids, and process guides related to Total Rewards workflows
Identify opportunities to improve efficiency, reduce manual work, and streamline recurring administrative tasks
Support special projects and initiatives across the Total Rewards and People Operations teams as needed
Requirements:
2+ years of experience in an HR, People Operations, Total Rewards, or administrative support role
Demonstrated curiosity, initiative, and willingness to learn, with a track record of taking ownership of tasks and following work through to completion
Strong attention to detail and ability to manage repetitive, process-driven work accurately
Experience supporting employee inquiries through a ticketing system (e.g., Zendesk, Jira, or similar)
Basic proficiency with HR systems and spreadsheets (e.g., Excel or Google Sheets)
Clear written and verbal communication skills with a strong service-oriented mindset
Ability to handle sensitive and confidential employee information with discretion and sound judgment, and to follow established data privacy and security practices