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Total Quality Lead

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DeVry Greenhouses Ltd.

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Location:
Canada , Chilliwack

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 CAD / Year
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Job Description:

We are hiring a Total Quality Lead to own and continuously evolve DeVry's company-wide Total Quality Management (TQM) system, with a primary focus on plant quality from propagation through in-store performance. This role ensures quality is defined early, risks are identified and learning from store performance continuously improve how we grow, handle, and ship plants. Working closely with cross-functional teams, the Total Quality Lead helps embed consistent quality standards and drive ongoing improvement across the business.

Job Responsibility:

  • Own DeVry's Total Quality Management system, including standards, checkpoints, decision rules, and learning loops
  • With supporting teams, define what "great" plant quality looks like at every stage from propagation to store performance
  • Chair the Total Quality Council and guide cross-functional quality priorities and trade-offs
  • Build and maintain a closed-loop feedback system from store performance back to growing and planning
  • Design and govern targeted quality A/B tests (e.g. growing practices, handling, or shipping parameters) to validate improvements before standardizing
  • Govern ship / no-ship decision rules and escalation paths so decisions are fact-based, not pressure-driven
  • Design critical quality checkpoints that surface risk early (teams execute checks)
  • Own quality KPI definitions and signal integrity (shrink, readiness, credits, rework)
  • Lead root-cause analysis and CAPA for systemic quality issues
  • Translate learning into updated standards and standard work so issues do not repeat

Requirements:

  • Growing and operational credibility
  • engages Growing Operations, Sales, and Planning as a peer
  • Proven cross-functional influencer without formal authority
  • Hands-on experience with continuous improvement, quality, or operational excellence
  • Root-cause driven with strong judgement and intellectual rigor
  • Willing to say no, pause shipment, or escalate when standards are missed and explain trade-offs clearly
  • Influential communicator with a bias for clear standards, decisions and learning
  • Committed to ongoing mastery of Total Quality Management (TQM)

Nice to have:

  • Growth mindset with adaptability and openness to innovation
  • Skilled at balancing quality, readiness, customer expectations, and commercial realities
  • Strategic, systems-oriented thinker with a data-driven approach
  • Strong organizational and relationship-building skills across functions
  • Collaborative team player who embraces feedback, drives clarity, and deliver results, and keeps decisions grounded in commercial reality
What we offer:
  • RRSP matching
  • extended health & dental benefits

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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